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Physical and Firmware Damage—a Perfect Data Recovery

Video Transcript

Hi. My name is Michael. I live in Los Angeles, California, and I work in advertising. So this is the drive that used to sit in an external hard drive enclosure. It fell off a desk and onto a tile floor. When I tried to boot it up again, it was making a grinding noise. I could hear the disc spinning, but nothing was being read. A lot of my profession involves working with commercials and film and everything like that, and the drive contained my audio sample library that was around about a terabyte of random samples that would have been impossible to recreate that I’d accumulated over the years and also had bought from other libraries.

They were incredibly professional and courteous and understanding about my loss. They were incredibly transparent about cost and the likelihood of whether or not my data would be recoverable, but also about that process and how everything works, from shipping the device to them to assessing the damage, the repair, and then shipping it back to me. All in all, I found the process to be very simple, and they also were incredibly open to sharing information with me about what was going on. The engineers felt they had a really good chance of recovering my data and actually rebuilding the drive and all the enclosing folders and everything.

I was actually incredibly impressed that they were able to recreate the drive exactly as I had it previously. So I would say that technical expertise is absolutely second to none. They were incredibly fantastic. I would absolutely recommend DriveSavers to anyone who’s experienced data loss, but I would put a caveat in that there is always going to be a large cost with any sort of data recovery service.

Mike Cobb, Director of Engineering and CISO
As Director of Engineering, Mike Cobb manages the day-to-day operations of the Engineering Department, including the physical and logical recoveries of rotational media, SSDs, smart devices and flash media. He also oversees the R&D efforts for past, present, and future storage technologies. Mike encourages growth and ensures that each of the departments and their engineers continues to gain knowledge in their field. Each DriveSavers engineer has been trained to ensure the successful and complete recovery of data is their top priority.

As Chief Information Security Officer (CISO), Mike oversees cybersecurity at DriveSavers, including maintaining and updating security certifications such as SOC 2 Type II compliance, coordinating company security policy, and employee cybersecurity education.

Mike joined DriveSavers in 1994 and has a B.S. degree in Computer Science from the University of California, Riverside.

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