DriveSavers is the only data recovery company in the industry to post proof of annual, company-wide SOC 2 Type II audits performed on our data hosting and processing control systems. Annual SOC 2 Type II audits verify our qualifications to handle enterprise-class recoveries and supports those customers who must maintain compliance with data privacy and data security regulations such as:
- NIST (National Institute of Standards & Technology) SP 800.34 (Rev.1)
- HIPAA (Health Insurance Portability and Accountability Act)
- FERPA (Family Educational Rights and Privacy Act)
- SOX (Sarbanes-Oxley Act of 2002)
- GLBA (Gramm-Leach-Bliley Act of 1999)
- GDPR (General Data Protection Regulation)
Restoring Data and Peace of Mind Since 1985
We know how devastating it is to lose personal or business data. DriveSavers is dedicated to doing all we can to help retrieve irreplaceable data.
DriveSavers engineers have the in-depth knowledge, proprietary tools, and technical expertise that comes from over thirty-five years of data recovery experience, allowing us to achieve the highest success rate in the industry.
Certifications and Professional Associations
HUNDREDS OF THOUSANDS OF CUSTOMERS TRUST DRIVESAVERS
“This experience was an existential threat to a career that I have been building for the past decade. Thank you DriveSavers for getting me through this trauma with professionalism and expertise. These folks are nothing short of Cyber Angels.”
“DriveSavers did an excellent recovery on my hard drive data that had crashed. From the very first phone call to helping me to download the data – the staff was professional, knowledgeable and extremely helpful.”
“DriveSavers are life savers!! My iPhone was badly damaged. I contacted 3-4 different data recovery companies and they all failed (they all had amazing reviews and guaranteed 100% recovery). I don’t know what magic they did but I now have all the photos, videos and other data from the phone that was absolutely critical for me.”
“Our home was submerged in over 4 feet of class 3 biohazard water for two weeks after hurricane Harvey. Miraculously, they were able to salvage the files from our drives, folders intact! I cannot tell you how thankful I am!”
“DriveSavers recovered my wife’s data of 37 years. It was invaluable to her!!”
“DriveSavers was able to recover thousands of photos from my iPhone that I had dropped in a lake. The customer service was great and they kept me up to date on the status of my recovery throughout the entire process.”
LOVE THEM. Customer Service is outstanding and they successfully recovered my data. I had it back with in a week with updates every step of the way. LOVE THEM!
“They recovered data that other companies said was impossible.”
“DriveSavers did an amazing job of recuperating incredibly valuable and irreplaceable video material that we had shot for our documentary film. I can’t thank them enough and give them the highest ratings for service, professionalism, and digital skills!”
“I was told by some technicians that my data was not recoverable so I though I lost all my vacation and wedding videos. I contacted DriveSavers and they were extremely helpful, honest and professional. I was hoping they can at least make partial recovery but not only they recovered my wedding videos they were able to recover ALL of my data!”
“DriveSavers came charging in like the Calvary, and saved the day. I am eternally grateful.”
“Great job and wonderful people to work with. Highly recommend!”
“I almost had a heart attack when my hard drive crashed. There customer service was awesome! I got my drive back 100% recovered. My reputation was saved!”
“Excellent service in all aspects: prompt and regular communication (email & phone), employees who contacted me by phone were professional, sympathetic and efficient, support documentation (including web interface and video) was very understandable and complete.”
“These guys are the best! Super helpful and have saved so many of our customers data. Thank you DriveSavers!!!”
“Excellent customer service. DriveSavers was professional and very reassuring as they recovered 100% of my data. Mailing the hard drive was also very reassuring with their free overnight shipping. They communicated thoroughly every step of the way.”
“Great experience with DriveSavers. Thank you guys for the quick and amazing work”
“Everything went as we hoped. You folks saved the day and the data.”
“Expensive as heck! But they were able to successfully recover my hard drive with 10 years of photos that crashed. Thank you DriveSavers!”
“My WD MyCloud inexplicably and without reason failed and DriveSavers fully recovered all of my data including irreplaceable family-related data and memories spanning 15 years.”
“The best in the business! They recovered ALL my data plus a lot I had forgotten about! They are very proud of what they do & they should be. It’s really nice to know they are there!”
“Everything from start to finish was top notch! They recovered all of our data off the damaged hard drive! I would recommend them to everyone.”
“From beginning to end, DriveSavers was thorough and efficient. They explain everything upfront and tell you exactly what to expect. They were extremely proactive in maintaining constant contact with me to provide updates on the status of the work being done.”
“DriveSavers were amazing! They were exceptionally professional and understanding of recovering research data when my external hard drive failed. They were able to recover everything and it was worth every penny.”
“I was told there was no way to recover the data from my iPad. I couldn’t accept that because all of her photos, videos and self-made movies were on there. I sent it to DriveSavers and they recovered everything! And risk free – I told them the iMovie data was the most important. They said if they didn’t recover that, I’d pay nothing – even if they recovered everything else.”
“My experience with your VERY Pro and Emotionally IQ’ed Staff was phenomenal. Each individual was impressive and empathetic—you all are like Gods in my starry eyes.”
“The DriveSavers team was incredibly professional, responsive, and highly reliable – by far the BEST business I have ever worked with! They gave me excellent information, were courteous, prompt, and sympathetic about my lost data, and, most importantly, recovered everything that had been lost on my hard drive.”
“DriveSavers was unusually professional, calling and emailing updates regularly as if I had a family member in the hospital. Always compassionate and specific, they never seemed rushed and were more than happy to explain all the engineering details that I craved”
“Very professional people. Easily reachable during the whole process, and they have enough staff to give you individual service.”
“I would give them 100 stars if I could. Seriously, 200% professional, goes above and beyond, and exceptional service all around. Crazy impressed.”
“The data/pictures saved was worth every penny. Thanks DriveSavers”
“It is very rare to have such a pleasant and professional experience from people who go above and beyond to be helpful. If every business ran their customer service and technical support as well as these folks, oh what a wonderful world it would be!”
“The staff was professional people always nice and just seemed to talk with a smile. I had thousands of photos and classic jazz, all were recovered.”
“DriveSavers did an excellent job recovering 100% of the data from my wet iPhone. The representatives took the time to explain the costs and nature of the recovery. I sent the phone with a prepaid mailing label. No costs were incurred until an assessment was made. Recovery was not inexpensive (most lessons aren’t) but well worth it in my view.”
“Just THANKFUL that there is-a-place that can Recover Lost Information”
“DriveSavers is very professional and upfront with recovery costs. They kept me updated as they narrowed the estimate during their investigation. While they warned that there might be issues after my major hardware failure, they were able to retrieve 100% of the data on my disk!”
“Had a Seagate external hard drive that was corrupt and the pictures on it were priceless! I sent it to Best Buy and they weren’t able to recover. I then sent it to Seagate and they said it was completely corrupt and there was nothing retrievable in it. An IT tech gave me this company info. I called them and in 3 days they said they retrieve everything!
“It’s rare to find a company that has your best interest at heart . . . keeping me informed through the process, working with me on payments & return. The entire DriveSavers Team was excellent!!!
“Everything that I needed was retrieved from my remote hard drive in a week. Great job and mission was accomplished!”
DriveSavers really helped with recovering a drive we thought we had lost!”
“Wow! I was in disbelief when I received the phone call from DriveSavers that 100% of my data had been recovered from my 128GB iPhone 6! My biggest mistake was not sending my phone to them immediately.”
“A+ service and support for all types of data recovery. My company uses them when we cannot recover a clients data. They have made many of my clients very happy. Thank you DriveSavers!”
“DriveSavers…really should be called life savers, because that’s what they do! Okay, maybe a little exaggerated, but still amazing! Super quick turn around, amazing customer experience!”
“Excellent service! They were able to retrieve all my data from my Samsung for a reasonable price in just a few weeks. DriveSavers comes highly recommended with several IT businesses that I work with in Colorado. It was a very efficient and easy process.”
“It would have taken me years, literally, to download them from the Cloud, upload others from my camera’s SD card, and rescan some from old photographs to restore what I lost. DriveSavers recovered it. They have awesome customer service, and everyone I dealt with was very professional, helpful, and nice.”
“Great customer service. Very attentive with quick responses. They were able to retrieve all of the data off my failed hard drive.”
Regularly Update Security Software
Hackers are always exploring computer security measures to find weaknesses and develop ways in. In reaction, security software manufacturers are constantly developing patches and software updates to eliminate threats as they are discovered.
- Keep up with software and operating system updates. Otherwise, known weaknesses remain like open doors inviting criminals into your computer.
- Identify what firewalls, anti-spam, antivirus, anti-malware, and anti-spyware software you have installed and always install updates as they are made available.
- Disable Remote Desktop or Terminal Services completely when not in use.
- Use IP address-based restrictions to allow access to devices from trusted networks only.
- Watch out for malicious emails and phishing links. Don’t open emails from strangers. Be suspicious of any links or attachments from unknown sources.
Ransomware Recovery Tips
If you are a victim of ransomware, your first step is to take some time and look for backups, even those located on the affected drives. It’s possible that they were not encrypted.
- DO NOT attach unaffected devices to a computer or other device that has been infected with ransomware, as the malicious program may spread and cause even bigger problems. Instead, use a different computer to look for your files on external drives, thumb drives, and other devices that were not previously attached to your infected computer and may hold some of your irreplaceable files.
- DO NOT delete any files from a device infected with ransomware, whether the files are encrypted or not. The key to getting your data back could be anywhere.
- DO NOT reload your operating system. Doing so may permanently delete all of your irreplaceable data, including photos, financial files, and more.