ABOUT US
DriveSavers is the worldwide leader in data recovery, eDiscovery and digital forensic services. In as little as 24 hours, DriveSavers rescues lost data from damaged, failed or crashed storage devices. For the last 30 years, as an established, industry-leading company, our proprietary technology and custom solutions have allowed us to achieve the highest success rate in the industry.
Available
Positions
Data Recovery Support
Job Description
DriveSavers is looking to fill a Data Recovery Support position. The right candidate will have good attention to detail and has familiarity with computers.
This support position involves:
- Physically walking customer jobs to appropriate locations
- Using computers to create and maintain customer backups
- Taking apart and putting together computer equipment
Required Skills and Experience
- Education: High school diploma or equivalent
- Previous job position where multitasking was required
- Excellent interpersonal, organizational and communication skills
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
If you have some of the qualifications but not all, you might be considered. Please tell us why you think you should be considered.
Microsolder Technician / Flash Recovery Technician
Job Description
Seeking an organized and experienced technician to join our flash team to recover iPhone, Samsung, iPad, SSD and many more flash devices. You must have the ability to diagnose, assess and repair surface mount microelectronics. Need to understand how to interpret schematics and have good experience with solder rework station tools.
If you have some of the qualifications but not all, you might be considered. Please tell us why you think you should be considered.
Data Recovery Engineer—Novato, CA
Job Description
DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We are looking for a candidate with 1-2 years of IT / Desktop Support and troubleshooting experience on the Windows PC platform to learn the art of data recovery. Great customer service skills will be a must since you will need to work with the customer over the phone for some projects.
Qualifications
Education: Associates’s Degree or equivalent work experience
Experience
- 1-2 years experience in an IT / Desktop Support environment with an emphasis on corporate support
- Experience with encryption software is a plus.
Needed Skills
- Excellent interpersonal, organizational and communication skills
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
- Maintains knowledge of current technology
- Knowledge of MS Office products.
- Experience and understanding of computer hardware components for troubleshooting and upgrading purposes.
Benefits
- 401(k) w/company match up to 3%
- Medical and dental insurance
- 120 hours PTO
- Paid holidays
- Paid training and monitoring
- Regular weekday hours (except for as needed for Priority Service projects)
Contact
DriveSavers Customer Care Representative in Novato, CA
DriveSavers Customer Care Representative
In business since 1985, DriveSavers is the worldwide leader in data recovery services. We’ve helped hundreds of thousands of people around the world who have lost irreplaceable data on their computers, smartphones and other data storage devices.
We’re hiring for a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices. We’re looking for effective communicators with a passion for both written and verbal communication, as well as individuals who are seeking job satisfaction knowing you’re helping people restore memories they thought may have been lost forever. For the right person, this job can be very fulfilling.
Job duties include:
-Receiving inbound calls pre-service, service, and post-service.
-Outbound call follow-up.
-Working directly with data recovery engineers to report engineers’ findings.
-Answering questions about the technical process of data recovery and associated pricing.
Salary: $40,000-$52,000 depending on qualifications
Benefits: Medical, Dental, 401k, Paid Holidays, Three Weeks PTO per Year.