ABOUT US
DriveSavers is the worldwide leader in data recovery, eDiscovery and digital forensic services. In as little as 24 hours, DriveSavers rescues lost data from damaged, failed or crashed storage devices. For the last 30 years, as an established, industry-leading company, our proprietary technology and custom solutions have allowed us to achieve the highest success rate in the industry.
Available
Positions
Data Recovery Support
Job Description
DriveSavers is looking to fill a Data Recovery Support position. The right candidate will have good attention to detail and has familiarity with computers.
This support position involves:
- Physically walking customer jobs to appropriate locations
- Using computers to create and maintain customer backups
- Taking apart and putting together computer equipment
Required Skills and Experience
- Education: High school diploma or equivalent
- Previous job position where multitasking was required
- Excellent interpersonal, organizational and communication skills
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
If you have some of the qualifications but not all, you might be considered. Please tell us why you think you should be considered.
Microsolder Technician / Flash Recovery Technician
Job Description
Seeking an organized and experienced technician to join our flash team to recover iPhone, Samsung, iPad, SSD and many more flash devices. You must have the ability to diagnose, assess and repair surface mount microelectronics. Need to understand how to interpret schematics and have good experience with solder rework station tools.
If you have some of the qualifications but not all, you might be considered. Please tell us why you think you should be considered.
Data Recovery Engineer—Novato, CA
Job Description
We are looking for a candidate who is excited to learn the art of data recovery.
The right candidate will have troubleshooting experience on the Macintosh platform with 2–4 years experience as one of the following:
- IT
- Help Desk
- Desktop Support
- Apple Genius
- Apple Expert
Required Skills and Experience
- Education: Undergraduate coursework or equivalent
- ACMT preferred, but not required
- 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
- Familiarity with all native Apple applications
- Demonstrated experience in information technology operations
- Familiarity of all Apple products including iPhone, iPad and Time Capsule
- Using Terminal to complete tasks
- Must have passion for staying ahead of current and future technologies
- Excellent interpersonal, organizational and communication skills
- Great customer service skills are required as you will need to work with customers over the phone for some projects
- Strong attention to detail
- Able to work independently as well as part of a team
- Able to analyze and evaluate customer needs
- Able to prioritize and meet deadlines in a fast-paced environment
Benefits
- 401(k) w/company match up to 3%
- Medical and dental insurance
- 120 hours PTO
- Paid holidays
- Paid training and monitoring
- Regular weekday hours (except for as needed for Priority Service projects)
Contact
Customer Service Representative in Novato, CA
DriveSavers Customer Service Representative
Job duties include:
Making outbound calls to customers:
– report engineers’ findings and provide pricing for data recovery projects
– follow up on customers’ decision regarding proceeding with recovery service
– provide recovery results
– collect payment
Answering incoming calls
Acting as liaison between recovery engineers and customers
Fielding questions about the data recovery process and pricing
Coordinating return shipment of hardware and data
Resolving any customer issues or concerns
Facilitating clear and efficient interdepartmental communication
Desirable qualifications:
Positive, professional attitude
Attention to detail
Great interpersonal skills
Ability to be productive and effective
Ability to communicate clearly
Sales and customer service experience a plus.
Shift to be determined within a 6:00am and 5:30pm timeframe Monday-Friday
Job Type: Full-time
Salary: $40,000.00 to $45,000.00 /year
Experience:
- relevant: 1 year (Preferred)
- call center: 1 year (Preferred)
- customer service: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Communication method(s) used:
- Phone
Job Duties:
- Answer incoming customer inquiries
- Record customer information within our customer service database
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
This Job Is Ideal for Someone Who Is:
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- People-oriented — enjoys interacting with people and working on group projects
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Schedule:
- Monday to Friday