Certified ISO Cleanroom Maximizes Recovery Results
To minimize contamination and maximize recovery results, all physical recoveries are performed in the DriveSavers Certified Class 5 Cleanroom—the most technologically advanced data recovery cleanroom environment in the industry.
All helium hard drive data recoveries are performed in accordance with standards set by leading hard drive and data storage manufacturers; our data recovery process will not void their original warranties.
HUNDREDS OF THOUSANDS OF CUSTOMERS TRUST DRIVESAVERS
“Great experience with DriveSavers. Thank you guys for the quick and amazing work”
“My WD MyCloud inexplicably and without reason failed and DriveSavers fully recovered all of my data including irreplaceable family-related data and memories spanning 15 years.”
“The data/pictures saved was worth every penny. Thanks DriveSavers”
“Just THANKFUL that there is-a-place that can Recover Lost Information”
“Excellent service! They were able to retrieve all my data from my Samsung for a reasonable price in just a few weeks. DriveSavers comes highly recommended with several IT businesses that I work with in Colorado. It was a very efficient and easy process.”
“DriveSavers did an amazing job of recuperating incredibly valuable and irreplaceable video material that we had shot for our documentary film. I can’t thank them enough and give them the highest ratings for service, professionalism, and digital skills!”
“DriveSavers was able to recover thousands of photos from my iPhone that I had dropped in a lake. The customer service was great and they kept me up to date on the status of my recovery throughout the entire process.”
“They recovered data that other companies said was impossible.”
“Pricey, but quality service. They helped me restore a hard drive that I thought was a lost cause, went out of their way to try everything until my files were recovered. They’re also an official partner with many hard drive companies and with Apple!”
“DriveSavers did an excellent job recovering 100% of the data from my wet iPhone. The representatives took the time to explain the costs and nature of the recovery. I sent the phone with a prepaid mailing label. No costs were incurred until an assessment was made. Recovery was not inexpensive (most lessons aren’t) but well worth it in my view.”
“From beginning to end, DriveSavers was thorough and efficient. They explain everything upfront and tell you exactly what to expect. They were extremely proactive in maintaining constant contact with me to provide updates on the status of the work being done.”
“Wow! I was in disbelief when I received the phone call from DriveSavers that 100% of my data had been recovered from my 128GB iPhone 6! My biggest mistake was not sending my phone to them immediately.”
“Excellent service in all aspects: prompt and regular communication (email & phone), employees who contacted me by phone were professional, sympathetic and efficient, support documentation (including web interface and video) was very understandable and complete.”
“DriveSavers are life savers!! My iPhone was badly damaged. I contacted 3-4 different data recovery companies and they all failed (they all had amazing reviews and guaranteed 100% recovery). I don’t know what magic they did but I now have all the photos, videos and other data from the phone that was absolutely critical for me.”
“Everything from start to finish was top notch! They recovered all of our data off the damaged hard drive! I would recommend them to everyone.”
“Extremely professional service. I didn’t want to take my hard drive just anywhere because of the sensitive data on it. DriveSavers was referred to me as the best of the . . . I couldn’t have asked for better professionalism in such a stressful time.”
“I was told by some technicians that my data was not recoverable so I though I lost all my vacation and wedding videos. I contacted DriveSavers and they were extremely helpful, honest and professional. I was hoping they can at least make partial recovery but not only they recovered my wedding videos they were able to recover ALL of my data!”
“DriveSavers did an excellent recovery on my hard drive data that had crashed. From the very first phone call to helping me to download the data – the staff was professional, knowledgeable and extremely helpful.”
“Everything that I needed was retrieved from my remote hard drive in a week. Great job and mission was accomplished!”
“Everything went as we hoped. You folks saved the day and the data.”
“These guys are the best! Super helpful and have saved so many of our customers data. Thank you DriveSavers!!!”
“My experience with your VERY Pro and Emotionally IQ’ed Staff was phenomenal. Each individual was impressive and empathetic—you all are like Gods in my starry eyes.”
“DriveSavers recovered my wife’s data of 37 years. It was invaluable to her!!”
“Very professional people. Easily reachable during the whole process, and they have enough staff to give you individual service.”
“The best in the business! They recovered ALL my data plus a lot I had forgotten about! They are very proud of what they do & they should be. It’s really nice to know they are there!”
DriveSavers really helped with recovering a drive we thought we had lost!”
“It would have taken me years, literally, to download them from the Cloud, upload others from my camera’s SD card, and rescan some from old photographs to restore what I lost. DriveSavers recovered it. They have awesome customer service, and everyone I dealt with was very professional, helpful, and nice.”
“The staff was professional people always nice and just seemed to talk with a smile. I had thousands of photos and classic jazz, all were recovered.”
“DriveSavers were amazing! They were exceptionally professional and understanding of recovering research data when my external hard drive failed. They were able to recover everything and it was worth every penny.”
LOVE THEM. Customer Service is outstanding and they successfully recovered my data. I had it back with in a week with updates every step of the way. LOVE THEM!
“A+ service and support for all types of data recovery. My company uses them when we cannot recover a clients data. They have made many of my clients very happy. Thank you DriveSavers!”
“Great customer service. Very attentive with quick responses. They were able to retrieve all of the data off my failed hard drive.”
“It’s rare to find a company that has your best interest at heart . . . keeping me informed through the process, working with me on payments & return. The entire DriveSavers Team was excellent!!!
“DriveSavers was unusually professional, calling and emailing updates regularly as if I had a family member in the hospital. Always compassionate and specific, they never seemed rushed and were more than happy to explain all the engineering details that I craved”
“I would give them 100 stars if I could. Seriously, 200% professional, goes above and beyond, and exceptional service all around. Crazy impressed.”
“This experience was an existential threat to a career that I have been building for the past decade. Thank you DriveSavers for getting me through this trauma with professionalism and expertise. These folks are nothing short of Cyber Angels.”
“DriveSavers is very professional and upfront with recovery costs. They kept me updated as they narrowed the estimate during their investigation. While they warned that there might be issues after my major hardware failure, they were able to retrieve 100% of the data on my disk!”
“DriveSavers…really should be called life savers, because that’s what they do! Okay, maybe a little exaggerated, but still amazing! Super quick turn around, amazing customer experience!”
“I almost had a heart attack when my hard drive crashed. There customer service was awesome! I got my drive back 100% recovered. My reputation was saved!”
“I was told there was no way to recover the data from my iPad. I couldn’t accept that because all of her photos, videos and self-made movies were on there. I sent it to DriveSavers and they recovered everything! And risk free – I told them the iMovie data was the most important. They said if they didn’t recover that, I’d pay nothing – even if they recovered everything else.”
“They were wonderful, recovered all my son’s baby photos, so, so excited, thank you DriveSavers!!!”
“Our home was submerged in over 4 feet of class 3 biohazard water for two weeks after hurricane Harvey. Miraculously, they were able to salvage the files from our drives, folders intact! I cannot tell you how thankful I am!”
“DriveSavers came charging in like the Calvary, and saved the day. I am eternally grateful.”
“It is very rare to have such a pleasant and professional experience from people who go above and beyond to be helpful. If every business ran their customer service and technical support as well as these folks, oh what a wonderful world it would be!”
“The DriveSavers team was incredibly professional, responsive, and highly reliable – by far the BEST business I have ever worked with! They gave me excellent information, were courteous, prompt, and sympathetic about my lost data, and, most importantly, recovered everything that had been lost on my hard drive.”
“Excellent customer service. DriveSavers was professional and very reassuring as they recovered 100% of my data. Mailing the hard drive was also very reassuring with their free overnight shipping. They communicated thoroughly every step of the way.”
How long does it take?
DriveSavers offers a range of turnaround times to best suit your needs for getting your recovered data back to you in a timely and economical manner.
Time Critical Recovery; Recovery begins upon receipt of drive – 365 days a year, including nights, weekends, and holidays.
1-2 Business Day Turnaround; Fastest Standard turnaround time in the industry, at 24 to 48 hours during normal business hours, Monday through Friday.
5-7 Business Day Turnaround; An economical service option offering job completion during normal business hours.
10-14 Business Day Turnaround; Smart Devices
Do you offer a remote data recovery service?
In certain situations, DriveSavers provides unparalleled remote data recovery service for data loss situations that do not involve mechanical or physical damage. It is an ideal recovery option for RAID, NAS, and SAN systems, hardware too large to ship (i.e. large servers), and for highly sensitive data that needs to stay on-premises.
Will it change/ruin my warranty? (i.e. Apple, Samsung, etc.)
All data recoveries are performed in accordance with standards set by leading hard drive and data storage manufacturers. All leading manufacturers authorize DriveSavers to open sealed drive mechanisms; our data recovery process will not void their original warranty.
How do you return my data, what does it look like?
The recovered data is transferred onto a new storage device and shipped back to you along with the original device via FedEx. Your package will include easy-to-follow instructions and links to support videos on how to review and back up your recovered data.
Will my data be at risk?
Your data is never compromised. An exact copy of the original data on the source drive is made; all recovery attempts are done on the copy.
DriveSavers provides the highest level of data security in the data recovery industry today and is the only data recovery company in the industry today to post proof of annual, company-wide security audits.
The security control objectives established for our annual audit are designed to satisfy the stringent security requirements and audits mandated by the corporate clients and government agencies we serve.
DriveSavers is compliant with data privacy, security standards, and guidelines. DriveSavers undergoes an annual SOC 2 Type II audit of its internal data hosting and processing controls to guarantee that our data recovery services uphold the stringent data security and privacy protocols mandated by the corporate clients and government agencies we serve.
Data recoveries are performed in a pristine Cleanroom environment that meets ISO standards to minimize contamination and maximize recovery results.
Accounting, auditing, and information security professionals have verified that the facility’s information technology controls and processes are operating effectively and provide maximum data security.
Your critical and proprietary data is safe from external breaches while on the firm’s network during the data recovery process.
Data recovery engineers are certified to properly and safely recover encrypted files and drives.
What does it cost?
The final cost is determined by the success and completeness of the recovery and the selected turnaround time. A successful recovery will generally fall in the top third of the original quote range. We will never exceed the price that we initially quoted.
Why does the price have a range?
Every data loss scenario is different. Until the device has been examined by our Data Recovery Engineers, the severity and complexity of the data loss can’t be determined. After the free evaluation of your device, you will be provided a more accurate price range, however, the maximum final price will never exceed the maximum price that you were first quoted.
How do you determine the cost of the recovery?
The final cost of the recovery is determined by the complexity and completeness of the recovery, based on the complexity of the mechanical and/or logical issues, the quality of the recovered data, the quality of file names, and data structure. The final cost will never exceed the initial quote that you received when you first call DriveSavers. We call that our maximum price gap guarantee.
What if I only want a few files does that change the cost?
The work involved in recovering files from data storage devices is very complex. Whether you need one file or all files the effort is the same for the engineers, and we always attempt to recover all data on the device.
How do I pay you, when do you need my payment information?
Payment is collected when the recovery is complete, before shipping or pickup. You do not need to provide payment to start the data recovery process. DriveSavers accepts all major credit cards. Purchase orders and NET terms can be provided for Fortune 500 companies and government institutions.
We also offer two payment plan options PayPal Credit, a Digital Reusable Credit Line, and Affirm, a Consumer Finance Company.
What is the success rate for your recovery?
We have the highest chance of success in the industry. Our in-house R&D team combined with relationships with the industry-leading storage device manufacturers, allows us the highest opportunity for success, with over 90% recovery rate across all device types.
Can you recover the data?
Our engineers are stubborn, and will not stop attempting recovery until the data is recovered or it is determined by a number of engineers and a supervisor that the data is unrecoverable.
Have you worked on this specific issue before?
We’ve received hundreds of thousands of devices and hundreds of different issues. We have been in the data recovery business for over 35 years and have seen everything you can imagine - but there are always new data loss scenarios.
Can you recover data from XYZ?
DriveSavers recovers data from almost any digital storage device. Call our Data Recovery Advisors for a free quote 1.800.440.1904.
Why can't you guys just recover everything?
Some devices have logical issues (corruption, software errors, deletion) or physical issues (head crash) where data is destroyed beyond recovery.
What if you only recover a portion of the files and not all of them?
We will calculate the final cost of the data recovery based on the complexity and completeness of the recovery. It is our goal to get everything as it was before the data loss. If the files or documents you requested are not fully recovered, we will adjust the cost accordingly.
What happens if you cannot recover my data?
In the unlikely event that your data is not recoverable, there is NO charge for our data recovery attempt, and we even ship your device back to you, for free!
What does it look like when I have the data recovered? (HDD, Phones, Flash Drives, etc.)
In most cases, we are able to restore the original folder structure of the device, but in cases where there is damage to the directory, we will return the data in a custom file structure.
What are your payment options?
We accept all major credit cards including Discovery and Diners Club. Business checks and Net 30 Purchase orders are an option with the approval of the DriveSavers accounting department.
Do you have payment plans?
We also offer two payment options PayPal Credit, a Digital Reusable Credit Line, and Affirm, a Consumer Finance Company.
How do I get my device to you?
Call us to set up an order and we will email you a free overnight shipping label.
How do I package a device to ship to you?
To safely ship your device to DriveSavers, follow these five steps:
- Put your device in an antistatic bag or ziplock bag and seal it.
- Wrap your device with an adequate amount of bubble wrap, about 2-5 inches for most types of devices. (Do not use packing peanuts or another lightweight packing. These tend to shift during shipping and can increase the chance of damage.)
- Seal the sides of the bubble wrap with strong tape.
- Put your device into a sturdy cardboard box and make sure it’s tightly packed. Your media should not be able to move around during shipment.
- Securely apply tape to seal the box as well as place your prepaid overnight shipping label that you received with your service order confirmation on the top of the box.
Can I ship with anyone else besides FedEx?
You may ship your device to us using any mailing/shipping service. We suggest you use a service with tracking. We offer free prepaid overnight shipping only via FedEx.
Do I get the device I shipped to you back?
Yes, we ship the device back to you, unless you have asked us to recycle it for you.
Can I get my recovered data returned to me on the cloud?
We offer a Data Express service. Depending on the amount of data you need ASAP, we may be able to transfer data via our Data Express SFTP portal over the Internet. We would still ship the completed recovery to you.
Where is DriveSavers located?
DriveSavers is located in the San Francisco Bay Area, the technology hub of the world.
Our Cleanroom, engineers, call center, sales, and marketing team all work at the DriveSavers headquarters. We believe keeping the DriveSavers team in one location enhances our knowledge and supports our customers with the best data recovery services in the industry.
Do you have a local place or is there another company that does the same work?
DriveSavers is the industry leader in Data Recovery. DriveSavers strategically has a single data recovery lab, with all of our Data Recovery Engineers in a single location, helping with overall recoverability rates of devices due to increased collaboration between our team of engineers. Our single location also allows DriveSavers to have engineers who specialize in all different device types all in one single location. This ensures that all customers have a specialist working on their job.
Why does your website say you have a location near me, do you have a location near me?
We offer and have served all major cities and states throughout the United States on a daily basis. Although we do not have other physical locations - we work internationally and offer free shipping of your device to our certified secure data recovery lab.
What if I can’t recall the name of the folder or how it was stored?
Any information you can provide about the data you need to be recovered will help us to know what is most critical to you to ensure a successful recovery. However, we will attempt to recover all the data on the device.
Do you fix the devices?
No, and Yes – If the device is malfunctioning we may repair it using parts from our inventory in order to get it functioning long enough to get the data off. After the repair, the used part is then returned to the inventory.
If the repair involves soldering the device might seem to function when you receive it back. We don’t repair devices for reuse, at times devices are returned in a semi-functional manner.
Can you recover the data from the cloud or an online backup service?
No, you will need to contact your cloud provider or backup service provider.
Data Recovery Services and Turnaround Times
Time Critical Recovery: recovery begins upon receipt of drive – 365 days a year, including nights, weekends, and holidays.
1-2 Business Day Turnaround: fastest Standard turnaround time in the industry, 24 to 48 hours, during normal business hours, Monday through Friday.
5-7 Business Day Turnaround: an economical service during normal business hours, Monday through Friday.
Call DriveSavers 24/7, day or night, to get a risk-free estimate. We will email a free overnight shipping label and then call with the results of the evaluation and the cost to recover the data. If the data is unrecoverable, your cost is zero dollars.