Privacy Statement Regarding Customer and Online User Information
DriveSavers has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. In limited circumstances, claims not resolved through other channels may be eligible for binding arbitration before a Privacy Shield Panel. DriveSavers is subject to the investigatory and enforcement jurisdiction of the Federal Trade Commission.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How we use Collected Information
DriveSavers, Inc. may collect and use Users’ personal information for the following purposes:
- To improve customer service: We may use information provided by users to help us respond to customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site features: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails: We may use the email address to send Users information and updates pertaining to their orders. It may also be used to respond to their inquiries, questions and/or other requests.
Users may find advertising or other content on our Site that link to the sites and services of our reseller service providers, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Disclosing Personal Information
We may disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if DriveSavers reasonably believes it is necessary to protect DriveSavers, its customers or the public. DriveSavers may be required to provide personal information in response to a lawful request from governmental authorities, including to meet national security or law enforcement requirements.
How To Access And Control Your Personal Data
You have choices about how to manage your personal data and what types of communications you receive from us. If you contact us, we will endeavor to respond to your inquiry within 30 days. Please note that we may have a legal obligation to preserve certain data.
Data subjects whose data is received by DriveSavers have the right under the Privacy Shield to access, correct or delete their personal data. They may do so by sending a written request to: [email protected] or the postal address provided at the bottom of this Privacy Statement.
If you have any questions about the type of personal data we hold about you or if you wish to request deletion of personal data we hold about you, please send a written request to: [email protected] or the postal address provided at the bottom of this Privacy Statement.
EU Visitors: You have certain rights and may make a request to exercise them. Under certain circumstances, you have the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to some processing of your personal data
- Request restriction of processing of your personal data
- Request the transfer of your personal data to you or to a third party
- Withdraw your consent
- Object to being subject to automated decision-making
- Lodge a complaint. In such an instance, we request that you first contact us directly to resolve any issue.
If you wish to exercise any of these rights, please contact us. Please note that we may need to request information from you to confirm your identity to ensure that your personal data is not disclosed to a person who does not have the right to receive it.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested, or for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our products or dispute resolution.
Children’s Online Privacy
Our website is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at [email protected]. Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.
Human Resources (HR)
Additionally, DriveSavers, Inc., commits to cooperate with the EU data protection authorities (DPAs) and comply with the advice given by such authorities regarding human resources (HR) data transferred from the EU in the context of the employment relationship. EU employees with concerns regarding the transfer of their personal data are encouraged to contact us directly at [email protected] Alternatively, EU individuals can go directly to your local Data Privacy Authority (DPA). Please visit https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en to find out more about DPAs and locate your authority on line. UK individuals should refer to https://ico.org.uk/make-a-complaint/eu-us-privacy-shield/. Swiss individuals should refer to https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/links/data-protection—switzerland.html
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Attention: Chief Information Security Officer
400 Bel Marin Keys Blvd.
Novato, CA 94949
This document was last updated on May 24, 2018.