Technicians Make House Calls to Fix Stubborn Equipment By Ariana Eunjung Cha Washington Post Staff Writer Sunday, May 1, 2005; NOVATO, Calif. — The young woman at the other end of the phone wept to Kelly Chessen that the world was against her. She had been in a minor car…

Losing a hard drive is like losing a part of yourself. When it happens, reasonable people can become blubbering fools. That’s why DriveSavers, a 19-year old data recovery company, hired Kelly Chessen. She used to work at a Northern California suicide-prevention hotline. Now she’s DriveSavers’ official data crisis counselor, comforting…

Originally published by The New York Times. July 14, 2005 NOVATO, Calif. – He knew it was important, but backing up his hard drive was the last thing on Ryan Risdal’s mind. Mr. Risdal, 35, was too busy rearing four children and caring for his ill wife. One day after…

Fixing computers is not normally considered the most glamorous of jobs. But try telling that to employees of two top-tier tech-support firms — Geek Squad, a house-call service based in Minneapolis, Minn., and DriveSavers, a Novato, Calif., company that fixes fried hard drives around the country. Geek Squad boasts that…

Or drowned it? Or shot it? One data-recovery firm has seen (and saved) it all. The price is dear, but counseling is included! By CHRIS TAYLOR/NOVATO https://drivesavers.wistia.com/medias/d06brla8uc?embedType=async&videoFoam=true&videoWidth=640   Hard drives are the collective memories of our cleverest machines, the indispensable intellects of the information age. Yet Scott Gaidano, 58, president…

You’ve probably done nothing to deserve a worm, a blackout, or a lightning strike, but here’s how to prepare just the same. Pessimism can seem a virtue after this year’s technology calamities — from the Great Northeastern Blackout to the plague of nasty computer worms. If you convince yourself that…

An inside look at DriveSavers, which has been rescuing Mac data from failed hard drives for 22 years. By: Mac|Life Staff Mac|Life’s Rik Myslewski visited DriveSavers Data Recovery in Novato, California, to interview Scott Gaidano, president and founder of the company. Gaidano gives us a sneak peek at what it’s…

June 14, 1999 GOVERNMENT COMPUTER NEWS The National Newspaper of Government Computing & Communications Coast Guard data lives again! The patient, a hard drive, died, but the recovery operation was a success.