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TIME: Dial G for Geek

Fixing computers is not normally considered the most glamorous of jobs. But try telling that to employees of two top-tier tech-support firms — Geek Squad, a house-call service based in Minneapolis, Minn., and DriveSavers, a Novato, Calif., company that fixes fried hard drives around the country. Geek Squad boasts that…

TIME: Fried Your Drive?

Or drowned it? Or shot it? One data-recovery firm has seen (and saved) it all. The price is dear, but counseling is included! By CHRIS TAYLOR/NOVATO https://drivesavers.wistia.com/medias/d06brla8uc?embedType=async&videoFoam=true&videoWidth=640   Hard drives are the collective memories of our cleverest machines, the indispensable intellects of the information age. Yet Scott Gaidano, 58, president…

FORTUNE: When Bad Things Happen to Good Computers

You've probably done nothing to deserve a worm, a blackout, or a lightning strike, but here's how to prepare just the same. Pessimism can seem a virtue after this year's technology calamities — from the Great Northeastern Blackout to the plague of nasty computer worms. If you convince yourself that…

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