Michelle West, Author at DriveSavers Data Recovery Services The Worldwide Leader in Data Recovery Fri, 11 Apr 2025 00:58:56 +0000 en-AU hourly 1 https://wordpress.org/?v=6.8 https://drivesaversdatarecovery.com/wp-content/uploads/2021/08/DS-Logo.svg Michelle West, Author at DriveSavers Data Recovery Services 32 32 DriveSavers Expands to Australia, Offering Industry-Leading Data Recovery Services https://drivesaversdatarecovery.com/en-au/drivesavers-expands-to-australia-offering-industry-leading-data-recovery-services/ Fri, 11 Apr 2025 00:58:56 +0000 https://drivesaversdatarecovery.com/?p=77902 DriveSavers Opens Data Recovery Lab in Australia

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DriveSavers Opens Data Recovery Lab in Australia

Are you in Australia and need data recovery? Call now for a free estimate.

DriveSavers, a global leader in data recovery, has officially launched its Australian operations, bringing world-class data recovery solutions to individuals and businesses across the country.

For over 40 years, DriveSavers has been at the forefront of data recovery, assisting clients ranging from Fortune 500 companies like Google, Coca-Cola, and NASA to A-list celebrities and everyday users. The company completes thousands of successful recoveries each year, ensuring that critical data is retrieved with the highest level of security and expertise.

 

Unmatched Expertise and Customer Assurance

Australian customers can now take advantage of DriveSavers Data Recovery’s risk-free evaluation, with shipping covered via a prepaid label. If data cannot be recovered, there is no charge—a testament to the company’s confidence and commitment to customer satisfaction.

Additionally, DriveSavers is officially recommended by leading manufacturers like Apple, Intel, and Samsung, affirming the company’s adherence to the highest industry standards.

 

Comprehensive Data Recovery for All Devices

DriveSavers Australia provides professional data recovery for:

  • Hard Disk Drives (HDDs) and Solid-State Drives (SSDs)
  • Servers (RAID, NAS, SAN)
  • Mac and Windows Computers
  • iPhones and Android Smartphones
  • Laptops and Tablets
  • Removable Media (USBs, Camera Cards, Blu-ray discs)
  • Virtual Machines (Hypervisors such as VMware)
  • CCTV Systems (including fire-damaged footage)
  • Cyber Incident Data Recovery

 

A Full-Service Operation in Australia

DriveSavers Data Recovery’s new Australian office mirrors the company’s US headquarters, offering technical excellence, reseller programme, business development, and sales. This expansion ensures Australian customers receive the same high-quality service, technical excellence, and data security that DriveSavers is known for globally.

 

Leading the Industry with Secure and Superior Data Recovery

“We are thrilled to bring our world-class data recovery solutions to Australia. With over 40 years of expertise, our mission has always been to help customers recover their valuable and often irreplaceable data. Our cutting-edge technology and highly skilled team ensure we deliver industry-leading security, reliability, and success rates for data recovery.

Australian customers can now access the same trusted services that have made us the top choice for businesses, government agencies, and individuals worldwide.”

 ~ Alex Hagan, CEO at DriveSavers

“I am excited to be bringing the DriveSavers technology to Australia, 2025 also marks my 20th anniversary in data recovery here in Australia and every year brings new challenges around how data is stored and managed. My aim is to build a strong DriveSavers partner programme,  creating a trusted ecosystem where IT resellers become true extensions of the DriveSavers brand, driving innovation and helping their customers successfully recover valuable data whether it be from hardware failure, software corruption or malicious cyber incident.”

~ Adrian Briscoe, Business Development APJ at DriveSavers

 

To learn more about DriveSavers Australia or to request a free evaluation, visit www.drivesavers.au or call 1800 440 190.

 

Media Contact:

  • Phil Bridge, Global Business Development – australia@drivesavers.com

 

About DriveSavers

Founded in 1985, DriveSavers is the worldwide leader in data recovery, providing the fastest and most secure services in the industry. The company adheres to strict security protocols that meet the standards of the financial, legal, corporate, and healthcare industries.

DriveSavers has successfully recovered data from every type of storage device, helping organisations such as Google, Facebook, Boeing, and FedEx.

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BuiltIn: DriveSavers Warns—Your Data May Survive Company Bankruptcies—and Be Sold https://drivesaversdatarecovery.com/en-au/builtin-drivesavers-warns-your-data-may-survive-company-bankruptcies-and-be-sold/ Thu, 03 Apr 2025 19:33:08 +0000 https://drivesaversdatarecovery.com/?p=77785

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Built In: DriveSavers Warns—Your Data May Survive Company Bankruptcies—and Be Sold

In a recent Built In article, DriveSavers highlights the serious risks consumers face when companies like 23andMe go bankrupt. Mike Cobb, Chief Information Security Officer at DriveSavers, warns that data believed to be deleted may still exist in backups or on decommissioned hardware—and could be sold without consent. He emphasizes the need for strict deletion policies and secure hardware disposal to protect sensitive information.

Read Full Built In Article

Here’s An Excerpt From The Article

“23andMe’s own policy allows for the sale of genetic and personal data in bankruptcy, with vague assurances that new owners will honor existing terms.” Cobb warned, and also outlined additional protective steps consumers can take.

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The U.S. Sun: DriveSavers Cautions Consumers Amid 23andMe Data Privacy Concerns https://drivesaversdatarecovery.com/en-au/the-u-s-sun-drivesavers-cautions-consumers-amid-23andme-data-privacy-concerns/ Thu, 03 Apr 2025 19:32:32 +0000 https://drivesaversdatarecovery.com/?p=77777

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The U.S. Sun: DriveSavers Cautions Consumers Amid 23andMe Data Privacy Concerns

In response to 23andMe’s potential bankruptcy and asset sale, Mike Cobb, Chief Information Security Officer at DriveSavers, warns that users’ sensitive genetic data could be at risk. Speaking to The Sun, Cobb explained that while users can request deletion of their data from 23andMe, there’s no guarantee it won’t be transferred or mishandled during a sale—especially if new owners lack proper security protocols.

Read Full The U.S. Sun Article

Here’s An Excerpt From The Article

“The reality is when your company is being taken over, the assets may lose the personnel who understood all aspects of the importance of that data.” Cobb said, and added “And now you might have new IT or administrators that have access to things they don’t fully understand.”.

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Snopes: DriveSavers Shares Insights on Risks of Deleting 23andMe Data https://drivesaversdatarecovery.com/en-au/drivesavers-shares-insights-on-risks-of-deleting-23andme-data/ Sat, 29 Mar 2025 23:06:21 +0000 https://drivesaversdatarecovery.com/?p=77735

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Snopes: DriveSavers Shares Insights on Risks of Deleting 23andMe Data

Mike Cobb, Chief Information Security Officer at DriveSavers, recently shared valuable insights in a Snopes interview about the potential security risks involved in requesting the deletion of personal genetic data from 23andMe. Cobb explains the nuances, challenges, and uncertainties consumers face when attempting to secure sensitive information during corporate transitions.

Read Full Snopes Article

Here’s An Excerpt From The Article

“This type of sensitive data changing hands has a real chance of human error,” Cobb said. He added that the only thing consumers can do at the moment, however, is trust that the company will delete their personal information when directed.

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DriveSavers Review: A Surgeon’s Most Precious Memories Recovered https://drivesaversdatarecovery.com/en-au/drivesavers-review-a-surgeons-most-precious-memories-recovered/ Mon, 24 Feb 2025 22:10:19 +0000 https://drivesaversdatarecovery.com/?p=77135

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DriveSavers Review: A Surgeon’s Most Precious Memories Recovered

DriveSavers successfully recovered data from a mechanically failed Western Digital My Passport for Mac external hard drive belonging to a trauma surgeon. The engineers restored 45,000 photos and videos while preserving the original file structure. Using advanced techniques, they accomplished what other companies had considered impossible.

The drive held over 15 years of cherished memories, including early dates with his girlfriend—now wife—their wedding and the birth and milestones of their two sons. Two data recovery companies told him his data was lost forever, saying, “If they can’t do it, nobody can.” Devastated but determined, he refused to give up. That’s when he discovered DriveSavers Data Recovery.

“As doctors, we ensure our patients understand every step of the process before and after surgery. DriveSavers did the same for me. They were thorough, honest, and clear at every stage.”

DriveSavers data recovery engineers conducted a thorough evaluation in a certified cleanroom environment. Despite severe mechanical failure, the team successfully imaged the device, rebuilt the folder structure, and recovered all requested photos. Throughout the process, providing regular promised updates. In the end, every precious moment was restored, giving back the memories once thought lost forever.

I never thought I’d be that guy to whip out pictures of his kids, but I am definitely that guy. My name is Jonathan Prior. I live in Carson, California, and I’m a general and trauma surgeon.

So when my, our youngest, Liam, was born October of two thousand sixteen, and our oldest, Jacob, is just now meeting his younger brother for the first time. I’m not that tech savvy, but I do realize that on my laptop, it was, the amount of pictures I had taken was just taking up too much hard drive on the computer. So I got an external hard drive to put all my pictures, all my videos on it, and everything was working out fine. I said I’m not that tech savvy because I never used a cloud to back up my pictures and videos.

So when that external hard drive started clicking and making some noises one day, I knew I was in trouble. Found one location, and I took it there. They couldn’t do anything with it, so they sent it to another company. They said, if they can’t do it, nobody can do it.

The last fifteen years of my life, over forty five thousand pictures and videos from the, when I first met my wife, who was my girlfriend at the time, pictures of our first dates, our trips we were taking, our, wedding. I was like, these are some precious pictures.

Please, there’s gotta be one other place. And that’s when they told me, DriveSavers. And the experience has been, you know, impeccable, marvelous. Just the customer service has been out of this world.

And everything they said they were gonna do along the process, they did. We’ll give you a call, we’ll give you a weekly update, once this step in the process is accomplished, this is what’s gonna happen, and that’s what happened. And as a surgeon, I like to do the same thing with my patients. You have to have an informed consent before I operate on the patient, and the patient has to have a complete understanding, and after the surgery, you have to make daily rounds, you have to keep the patient updated, keep the family updated, and I felt that’s what they were doing to me.

I think they’re peerless, second to none. I was told by two companies, two organizations, there was nothing they could do and DriveSavers took care of the job. Very, refreshing, heartwarming experience to be able to visualize all those memories once again.

These times do go by fast, and when they’re gone, they’re gone. But DriveSavers was able to bring them back and give me a second chance with them.

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DriveSavers Extends Free Data Recovery Offer for Southern California Wildfire Victims Through February 15, 2025 https://drivesaversdatarecovery.com/en-au/drivesavers-extends-free-data-recovery-offer-for-southern-california-wildfire-victims-through-february-15-2025/ Fri, 31 Jan 2025 23:50:24 +0000 https://drivesaversdatarecovery.com/?p=76908

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Did you lose data in the LA wildfires? Call now for your free data recovery.

January 31, 2025 – Novato, CADriveSavers Data Recovery has announced an extension of its $1 million free data recovery program for victims of the recent Southern California wildfires. Originally set to expire, this offer will now be available through February 15, 2025, ensuring that more individuals, families, and businesses have access to professional data recovery services at no cost.

“As the recovery process continues for those impacted by these devastating fires, we want to ensure that anyone in need still has the opportunity to recover their critical data,” said Alex Hagan, CEO of DriveSavers Data Recovery. “Extending this offer is our way of standing by the affected communities and providing a vital service during a difficult time.”

Program Details

DriveSavers is offering free data recovery services—up to a total value of $1 million—to those affected by the wildfires. This initiative is designed to assist individuals and businesses that have suffered data loss due to fire, smoke, or heat damage to their devices.

Eligible individuals may receive data recovery services for:

  • Fire-damaged computers, external hard drives, and SSDs
  • Burnt or heat-exposed smartphones, tablets, and flash drives
  • Devices impacted by smoke or water used in firefighting efforts

How to Apply for Free Data Recovery Services

Those impacted by the wildfires can contact DriveSavers for assistance by calling 1 (800) 440-1904. The company advises wildfire victims to avoid attempting to power on or clean fire-damaged devices, as these actions may reduce the chances of successful recovery.

“For many, the data on these devices represents irreplaceable memories, business records, and important documents,” said Hagan. “We remain committed to doing everything we can to help people rebuild what was lost.”

About DriveSavers

DriveSavers Data Recovery has been a global leader in professional data recovery services for more than 40 years. The company specializes in recovering critical data from hard drives, solid-state drives, smartphones, and other digital storage devices that have been damaged by natural disasters, mechanical failure, or other unforeseen circumstances.

For more information, read the original press release.

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Spectrum News 1: DriveSavers Offers $1 Million in Free Data Recovery for SoCal Wildfire Victims https://drivesaversdatarecovery.com/en-au/spectrum-news-1-drivesavers-offers-1-million-in-free-data-recovery-for-socal-wildfire-victims/ Fri, 31 Jan 2025 01:54:21 +0000 https://drivesaversdatarecovery.com/?p=76897

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Spectrum News 1: DriveSavers Offers $1 Million in Free Data Recovery for SoCal Wildfire Victims

When disaster strikes, memories matter most. DriveSavers is stepping up to help SoCal wildfire victims recover irreplaceable digital files—photos, documents, and more—by offering $1 million in free data recovery services. CEO Alex Hagan shares how this initiative is bringing hope to families who have lost everything. Watch the full interview now.

Watch The Spectrum News 1 Interview

Here’s A Short Transcript From The Video

“Wildfires and natural disasters have hit home for DriveSavers for years. We first launched a relief effort back in 2003 after Hurricane Katrina, and it became a part of our company culture. When we saw the devastation in Southern California, stepping up was a natural decision. Our goal is to reconnect victims with what truly matters—their digital memories. We’re providing up to $1 million in free data recovery to help families reclaim cherished moments.” — Alex Hagan, CEO of DriveSavers

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iPhone 12 Pro Max: Reduced To Rubble By Bonfire https://drivesaversdatarecovery.com/en-au/iphone-12-pro-max-reduced-to-rubble-by-bonfire/ Tue, 28 Jan 2025 18:58:25 +0000 https://drivesaversdatarecovery.com/?p=76694

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iPhone 12 Pro Max

Reduced To Rubble By Bonfire

Device Type:
Smartphone

Data Loss Scenario:
Fire / Bonfire

Client:
Consumer

Location:
California

When James accidentally dropped his iPhone 12 Pro Max into a roaring beach bonfire, it seemed like his treasured memories and critical business data were gone forever. The device had suffered extreme heat, leaving it completely charred and severely damaged. For most, this level of destruction would signal an irreversible data loss. However, James turned to DriveSavers, where a team of expert engineers specialises in even the most catastrophic data recovery scenarios. What seemed impossible was about to become a testament to the team’s expertise and advanced recovery techniques.

pieces of an iPhone 12 Pro that was dropped in a bonfire
This iPhone 12 was recovered from a beach bonfire
Data Loss Situation

The iPhone had been exposed to extreme thermal damage from the bonfire, which melted critical electronic components and caused the solder joints to liquefy. Components had shifted or completely detached from their original positions on the printed circuit board (PCB). To the untrained eye, the phone resembled a lump of charred metal, with little indication that any of its components could be salvaged.

Adding to the challenge, the device’s central processing unit (CPU)—a critical component for data recovery—had endured temperatures high enough to risk the destruction of its microscopic internal structures. The recovery process would require extraordinary precision, with a razor-thin margin for error.

A person with curly hair and a beard is wearing a black polo shirt with a DriveSavers Data Recovery logo. The background is a solid red circle. The DriveSavers Data Recovery logo is also displayed in the bottom left corner.

Matthew Burger

Lead Flash Engineer at DriveSavers Data Recovery

“When an iPhone is completely destroyed by fire, most would consider data recovery impossible. Our team carefully extracted the damaged components using precise microsoldering techniques, essentially rebuilding the device’s critical electronic pathways to salvage the data.”

Data Recovery Solution

The DriveSavers engineers approached the task with meticulous attention to detail. First, they carefully removed the critical components from the iPhone’s remains using advanced microsoldering techniques. This process required an extremely controlled heat application to desolder the components without causing additional damage. The team faced an extraordinary challenge: applying just enough heat to separate components from the PCB while avoiding temperatures that could destroy the data.

Once the essential components, including the CPU, were successfully extracted, the next step was even more demanding. The engineers transferred these delicate components onto a functioning PCB. This process required surgical precision, as even a slight misalignment or excess heat could render the recovery attempt futile. The combination of specialised equipment, technical expertise, and steady hands was critical in ensuring the integrity of the data

Despite the scepticism surrounding the device’s condition, the team’s expertise prevailed. Their systematic and precise approach allowed them to overcome every obstacle posed by the severely damaged phone.

Recovery Summary

Against all odds, DriveSavers recovered 100% of the data, including:

  • Photos and videos from his holiday
  • Business-related files and contacts
  • Text messages, SMS attachments, and voicemails
  • WhatsApp conversations

What initially appeared to be an irreparably damaged device was transformed into a recovery success story through the application of advanced microsoldering techniques and unparalleled expertise. The effort highlighted DriveSavers engineer’s ability to achieve extraordinary results, even in the most extreme circumstances.

James was thrilled with the results, expressing his gratitude to the DriveSavers team for their professionalism and expertise. This experience not only saved his memories but also ensured that his budding business remained on track.

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KCBS Radio: DriveSavers CEO Alex Hagan on $1M Free Data Recovery for LA Fire Survivors https://drivesaversdatarecovery.com/en-au/kcbs-radio-drivesavers-ceo-alex-hagan-on-1m-free-data-recovery-for-la-fire-survivors/ Fri, 24 Jan 2025 22:52:15 +0000 https://drivesaversdatarecovery.com/?p=76764 The image features a computer screen displaying the "All News KCBS Radio" logo against a background of circuit patterns. Above the screen, text reads "Featured On" along with a logo for “Products That Count.”.

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The image features a computer screen displaying the "All News KCBS Radio" logo against a background of circuit patterns. Above the screen, text reads "Featured On" along with a logo for “Products That Count.”.

KCBS Radio: CEO Alex Hagan on Free Data Recovery for LA Fire Survivors
The image features a computer screen displaying the "All News KCBS Radio" logo against a background of circuit patterns. Above the screen, text reads "Featured On" along with a logo for “Products That Count.”.

DriveSavers is offering up to $1 million in free data recovery for LA wildfire victims. In his KCBS Radio interview, CEO Alex Hagan discusses our proven techniques for rescuing vital documents and photos from severely damaged devices. Discover how we help families rebuild by restoring precious memories and safeguarding digital futures, one drive at a time.

Listen to the KCBS Radio Podcast

Here’s An Excerpt From The Podcast

Industry leader DriveSavers is offering free data recovery services for residents of Southern California affected by the wildfires. From hard drives and laptops to smartphones, fire and liquid damage have mangled thousands of devices, but the data might still be retrievable. For more on this, KCBS Radio news anchor Margie Shafer spoke with Alex Hagan, CEO of DriveSavers, a Novato-based data recovery company.

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KTLA 5: DriveSavers Provides Free Data Recovery for Fire Victims https://drivesaversdatarecovery.com/en-au/ktla-5-drivesavers-provides-free-data-recovery-for-fire-victims/ Fri, 24 Jan 2025 22:52:02 +0000 https://drivesaversdatarecovery.com/?p=76766 Los Angeles Times: DriveSavers Helps Fire Survivors Recover Cherished Memories

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Los Angeles Times: DriveSavers Helps Fire Survivors Recover Cherished Memories

KTLA 5: DriveSavers Provides Free Data Recovery for Fire Victims

We’re grateful to have been featured on KTLA 5 News, which highlighted the DriveSavers commitment to helping fire victims recover cherished data. Our experts can restore documents, photos, and more from devices damaged by heat or water. This special offer ends January 31 or once $1 million in free services is reached.

Watch the KTLA 5 Segment

Here’s the Full Transcript of the KTLA 5 Segment

A California company is offering free data recovery services to fire victims. DriveSavers, based in Northern California, is leveraging its extensive experience to recover documents, photos, and more from severely damaged devices—hard drives, storage cards, and mobile phones included. While they note that fire and liquid damage may be recoverable, they also caution that melted parts are much tougher and might make the recovery process impossible. The company will provide a free shipping label, and they encourage sending devices in as soon as possible. This offer is valid until January 31 or until DriveSavers has expended one million dollars in free services. For links and more details on these resources, visit the Rich on Tech website.

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