Before you do anything
Rebuilds, reinitialization and recovery software can overwrite the data you need. These three steps give our engineers the best chance.
ステップ1
Stop
Stop using the system. Every read, write, rebuild or restart can make recovery harder.
ステップ2
Power off
Shut it down and leave the drives where they are. Do not swap, remove or reorder them.
ステップ3
DriveSaversへ昼夜を問わずお電話ください
A data recovery advisor will tell you exactly what to do next, including whether your system can be evaluated remotely.
QNAP at a glance
QTS and QuTS hero
Operating systems
ext4 and ZFS
File systems
Static, thick and thin volumes
Storage types
TS, TVS and enterprise rackmount
Common models
When a QNAP NAS fails
QNAP volumes stack RAID, LVM and a file system on your drives. A failed rebuild, a firmware update or a single bad drive can leave the storage pool inaccessible.
We image every drive, recover failed ones in our ISO Class 5 cleanroom and rebuild the volume on our own systems, never writing to your originals. Many logical failures can be evaluated remotely before anything ships.
QNAP failures we recover
Our engineers see these every week. Each one is recoverable when the device is left as it is.
Storage pool inactive
The pool shows as inactive, unmounted or in error.
複数ドライブの故障
More drives failed than the RAID can tolerate.
Failed firmware update
The NAS lost its pools or will not boot after an update.
ランサムウェア
Files were encrypted by ransomware targeting the NAS.
Thin volume corruption
A thin or thick volume will not mount after a pool error.
Deleted volume or share
A volume, LUN or shared folder was deleted.
How we recover QNAP data
QNAP stacks software RAID, LVM and thin provisioning under ext4, or uses ZFS on QuTS hero. Our engineers evaluate every drive, open physically damaged drives in our ISO Class 5 cleanroom and image each drive on our own equipment.
We then rebuild the RAID, the storage pool and the volume virtually on DriveSavers systems. Your original drives are never written to.
You review a file list before anything ships, and your data comes back on encrypted media or by secure download.
Remote, onsite or in our lab
Not every array needs to leave your building. A data recovery advisor will help you choose the fastest safe option for your system and your security rules.
Often the fastest start
Remote evaluation and recovery
For many logical failures, such as a lost configuration, deleted volume or corrupted file system, our engineers can often evaluate the array remotely over a secure connection. No shipping, no downtime waiting on a courier.
For strict security rules
Onsite recovery
When data cannot leave your facility, engineers bring the lab to you. Onsite service covers any data loss scenario, including mechanical and physical damage.
Physical damage and most cases
In our certified lab
Most arrays come to our secure California facility, with an ISO Class 5 cleanroom for physically damaged drives and Economy, Standard or Priority service.
Hit by ransomware?
Ransomware increasingly targets QNAP NAS because that is where the data lives. Our engineers recover encrypted volumes, virtual machines, databases and backups, often without paying the ransom.
Isolate and power off
Disconnect the affected system from the network and shut it down. Do not wipe, restore over or reinitialize anything.
Call before you pay
Payment does not guarantee working decryption. Talk to a data recovery advisor about what can be recovered first.
Recover what matters
Encrypted arrays, VMs, databases and backup repositories, handled under our SOC 2 Type II audited controls.
How a NAS recovery works
From your first call to your data back, one engineer team owns your case.
1. Speak with a data recovery advisor
Call 800-440-1904. A data recovery advisor asks what happened and sets up the fastest safe start: a remote evaluation, onsite service or shipping to our lab.
2. Remote evaluation or free shipping
Many logical failures can be evaluated remotely over a secure connection, with nothing shipped. If the drives need our lab, we email a free shipping label and packing instructions.
3. Free evaluation
Engineers examine every drive and tell you what is recoverable, at no cost.
4. Approve your quote
Nothing happens until you say yes.
5. Recovery in the lab
Cleanroom work where needed, full imaging, then the array is rebuilt on our own systems.
6. Verify and return
Check a file list before anything ships. Your data comes back encrypted.
Why people send their NAS to DriveSavers
Over 40 years of recovering data from the systems businesses depend on.
1985年からの実績
Four decades of data recovery for businesses, government agencies and individuals.
ISO クラス5クリーンルーム
Drives are opened only in a certified cleanroom, so damaged drives are not made worse.
SOC 2 Type II audited
An annual third-party audit of our security controls, plus your NDA signed on request.
Manufacturer approved
Drive makers authorize us to open sealed drives without voiding your warranty.
Onsite and remote options
For systems that cannot leave your site, our engineers can work onsite or remotely.
Around the clock
Priority service starts the moment your drives arrive, 365 days a year.
- ISO Class 5 認証済みクリーンルーム
- 圧倒的な復旧成功実績
- 卓越したカスタマーサービス
- 私たちの使命（1985年～現在）
ISO Class 5 認証済みクリーンルーム
ISO Class 5 認証済みクリーンルーム
ドライブセイバーズは業界最大規模の最新鋭ISO認定クリーンルームを運用しています。独自に開発した技術・ハードウェア・ソフトウェアにより、日常的なトラブルから深刻な災害レベルのデータ損失まで対応します。 HDDの物理復旧作業はすべて、無塵・無静電のISO Class 5 クリーンルーム内で行われます。
圧倒的な復旧成功実績
社内R&Dチームとメーカーとの関係により、ドライブセイバーズは業界トップクラスの成功率を誇ります。毎日処理する案件数は、他社が1ヶ月で処理する件数を上回ります。
あらゆるストレージ機器に対応：HDD、ヘリウムHDD、SSD、スマートフォン（iPhone・Android）、タブレット、USBメモリ、カメラ用カード、RAIDなど。
卓越したカスタマーサービス
データ損失はいつ起きるかわかりません。だからこそ、私たちは24時間365日お客様をサポートします。
当社の復旧アドバイザーはすべて実在するスタッフです。GoogleやYelpなどでのレビューにより、**顧客満足度は97%**に達しています。
私たちの使命（1985年～現在）
私たちの使命は、お客様のデータを迅速かつ安全に復旧し、安心して任せられる体験を提供することです。Fortune 500 企業、中小企業、一般家庭まで、世界中の多様なニーズに応えています。
DriveSaversは最も信頼されるデータ復旧企業であり、SSAE 18 SOC 2 Type II に基づく年次監査に合格した安全なプロセスで、医療・金融・教育・企業などの業界基準を満たしています。 大切でかけがえのないデータを失いましたか？ We Can Save It!®
Every controller, NAS and file system
If it stores data on more than one drive, our engineers have recovered it.
Controllers and software RAID
NAS and SAN
File systems and volumes
Choose how fast you need it
Every service level gets the same engineers, cleanroom and security. You choose the speed.
プライオリティサービス
Recovery begins the moment your drives arrive and continues evenings, weekends and holidays, 365 days a year.
スタンダードサービス
Typically 1 to 4 business days, completed during normal business hours.
エコノミーサービス
Typically 10 to 14 business days, for data that can wait.
Trusted by the companies that build the hardware
Manufacturers and platform makers recommend DriveSavers to their own customers.
Dell Technologies
Data recovery partner since 1998.
Western Digital
Platinum third-party data recovery partner since 1997.
VMware by Broadcom
Named for vSAN recovery in Broadcom KB 326764.
Manufacturer approved
Leading drive makers authorize us to open sealed drives without voiding the warranty.
SOC 2 Type II 監査について
ドライブセイバーズは、企業顧客や政府機関が要求する厳格なデータセキュリティおよびプライバシープロトコルを遵守するため、内部のデータホスティングおよび処理制御に関する SOC 2 Type II の年次監査を受けています。
当社は毎年実施するSOC 2 Type II監査において、独立したコンプライアンス専門家による監査を実施しています。 IS Partners, LLC, 情報セキュリティおよびコンプライアンスに特化したCPA企業です。監査は12ヶ月の「振り返りサイクル」に基づき継続的に実施され、当社のセキュリティ対策が年間を通じて適切に機能することを保証します。. 当社の完全なSOC 2 Type IIレポートは、ご要望に応じて提供可能です。.
QNAP questions
No. Recovery and rebuild functions write to the drives. Power the NAS off and call us.
Often, yes. Our engineers recover data from encrypted QNAP systems, frequently without paying the ransom.
Yes. We recover ZFS pools from QuTS hero as well as ext4 volumes from QTS.
NAS recovery questions
It depends on the model and the failure. A data recovery advisor will tell you whether a remote evaluation is possible, or exactly what to send before anything ships.
No. Rebuilds, repair functions, reinitialization and recovery software can overwrite the data you need. Power the NAS off and call 800-440-1904.
DriveSavers undergoes an annual SOC 2 Type II audit. Every device is tracked from intake to return, and we sign your NDA on request.
Every NAS is different. The evaluation is free, and you approve the quote before any recovery work begins.
It depends on the number of drives, their condition and the service level you choose. You get a timeline after the evaluation.
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