By Paul Jones Staff Writer Wednesday, November 7, 2007 1:29 PM PST The wildfires that swept across California through October didn’t just destroy houses. They also destroyed memories, burning photo albums, incinerating heir-looms and books. But with so many of the writings and records that recall a person’s life now…

Scott Gaidano knows that by the time people call DriveSavers, the Novato firm he co-founded to recover lost files, they’re so frantic and furious that he keeps a data-crisis counselor on staff to help calm them down. “People tend to trust their computers for some reason, and when the disk drives…

Technicians Make House Calls to Fix Stubborn Equipment By Ariana Eunjung Cha Washington Post Staff Writer Sunday, May 1, 2005; NOVATO, Calif. — The young woman at the other end of the phone wept to Kelly Chessen that the world was against her. She had been in a minor car…

Originally published by The New York Times. July 14, 2005 NOVATO, Calif. – He knew it was important, but backing up his hard drive was the last thing on Ryan Risdal’s mind. Mr. Risdal, 35, was too busy rearing four children and caring for his ill wife. One day after…

Or drowned it? Or shot it? One data-recovery firm has seen (and saved) it all. The price is dear, but counseling is included! By CHRIS TAYLOR/NOVATO https://drivesavers.wistia.com/medias/d06brla8uc?embedType=async&videoFoam=true&videoWidth=640   Hard drives are the collective memories of our cleverest machines, the indispensable intellects of the information age. Yet Scott Gaidano, 58, president…