ABC News Visits DriveSavers Data Recovery

Localish highlights how every recovery tells a story of relief, gratitude, and human connection. With decades of experience, proprietary technology, and compassionate service, DriveSavers brings lost data back to life.

When ABC Localish visited DriveSavers Data Recovery in Novato, they met the engineers, technicians, and customer care specialists who make data miracles happen every day. During the visit, they also learned about some of the most memorable recoveries that demonstrate just how deeply data loss can affect people — and how meaningful each success can be.

Below are a few of the real stories featured in the Localish segment, along with video testimonials from the customers themselves. Each story shows how DriveSavers Data Recovery’s services restore more than just files

Hayley Mead – A Wedding Videographer’s Close Call

Odunze Oguguo – Saving a Creator’s Work

Dr. Mark Wade – A Surgeon’s Snow Blower Accident

Kesha – Thousands of Voice Memos Recovered

Each of these stories highlights the same truth that Localish captured inside the DriveSavers lab: it takes both expertise and empathy to recover what truly matters. For every successful recovery, there’s a person, a project, or a memory that gets a second chance — and that’s what guides the team at DriveSavers Data Recovery every day.

Inside the DriveSavers headquarters in Novato, the ABC Localish team met the experts who take on the most challenging data recovery cases in the world. From waterlogged smartphones to damaged SSDs and enterprise servers, each device represents a personal or professional crisis — and every successful recovery brings relief.

What stood out to Localish was not just the technology, but the combination of compassion and precision that defines every recovery. DriveSavers Data Recovery’s cleanroom lab, proprietary tools, and decades of engineering expertise allow the team to recover data that others might consider lost forever.

Since 1985, DriveSavers has built its reputation on technical innovation, ethical service, and a relentless commitment to giving clients the best possible chance at a full recovery. From retrieving data out of a laptop submerged in the Amazon River to reconstructing files from a phone split in two by a monorail, DriveSavers continues to lead the industry with both skill and heart.

In every corner of the lab, Localish captured what DriveSavers is best known for — a data recovery service that delivers results and compassion.

While ABC Localish focused on the emotional side of data recovery, professionals across the country see another side of the story — one built on reliability, partnership, and proven results.

Every day, computer and phone repair shops, IT service providers, and technology resellers refer their customers to DriveSavers Data Recovery when a job goes beyond what can be handled in-house. These professionals know that protecting their clients’ trust is just as important as protecting their data.

For partners, DriveSavers offers more than world-class technical expertise — it’s a seamless extension of their own service. With confidential handling, dedicated account support, and clear communication from start to finish, repair shops can confidently recommend DriveSavers, knowing their customers will be treated with care and transparency.

From a smartphone submerged in water to a solid-state drive with logical failure or a ransomware-encrypted server, DriveSavers delivers consistent results — for both the customer and the referring professional.

As ABC Localish captured, DriveSavers Data Recovery is more than a facility filled with advanced technology — it’s a dedicated team committed to restoring access to data that people depend on every day. Every recovery represents renewed productivity, creative momentum, or the relief of knowing that irreplaceable information has been saved.

For more than four decades, DriveSavers has set the standard for data recovery services worldwide. Through continuous innovation, proprietary tools, and a relentless focus on precision, the company continues to lead the industry in both capability and customer care.

The stories featured by Localish reflect what happens daily inside the Novato headquarters: engineers solving complex technical challenges, advisors guiding customers through stressful situations, and teams celebrating each successful recovery as proof of what experience and expertise can achieve.

If you’re facing unexpected data loss or searching for a trusted partner to support your customers, DriveSavers delivers dependable results with the professionalism and integrity that have defined over forty years of success.