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Frequently Asked Questions

Welcome to the DriveSavers FAQ page! Find answers to your questions about our turnaround times, remote recovery options, warranty policies, data return methods, and our commitment to data security and privacy. Let’s help you get back what matters most!

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DriveSavers offers a range of turnaround times to best suit your needs for getting your recovered data back to you in a timely and economical manner.

In certain situations, DriveSavers provides unparalleled remote data recovery service for data loss situations that do not involve mechanical or physical damage. It is an ideal recovery option for RAID, NAS, and SAN systems, hardware too large to ship (i.e. large servers), and highly sensitive data that needs to stay on-premises.

All data recoveries are performed in accordance with standards set by leading hard drive and data storage manufacturers. Many leading manufacturers authorise DriveSavers to open sealed drive mechanisms, and our data recovery process will not void their original warranty.

The recovered data is transferred onto a new storage device and shipped back to you along with the original device via courier. Your package will include easy-to-follow instructions and links to support videos on how to review and back up your recovered data.

Your data is never compromised. An exact copy of the original data on the source drive is made, and all recovery attempts are performed on the copy.

DriveSavers provides the highest level of data security in the data recovery sector today and is the only data recovery company in the industry to post proof of annual, company-wide security audits.

The security control objectives established for our annual audit are designed to satisfy the stringent security requirements and audits mandated by the corporate clients and government agencies we serve.

DriveSavers is compliant with data privacy, security standards, and guidelines. DriveSavers undergoes an annual audit of its internal data hosting and processing controls to guarantee that our data recovery services uphold the stringent data security and privacy protocols mandated by the corporate clients and government agencies we serve.

Certified Cleanroom
Data recoveries are performed in a pristine Cleanroom environment that meets ISO standards to minimise contamination and maximise recovery results.

Maximum Security
Accounting, auditing, and information security professionals have verified that the facility’s information technology controls and processes operate effectively and provide maximum data security.

Data Safety
Your critical and proprietary data is safe from external breaches while on the company’s network during the data recovery process.

Certified Engineers
Our engineers understand encryption. They have been trained and certified to safely recover file-level and disk-level encrypted data. We can recover from encrypted hardware, software, email, network files, web pages, storage, and backup devices without compromising the original level of encryption.

More about our certifications and security.


The final cost is determined by the success and completeness of the recovery and the selected turnaround time. A successful recovery generally falls in the top half of the original quote range. We will never exceed the price that we initially quoted.

Every data loss scenario is different. Until the device has been examined by our Data Recovery Engineers, the severity and complexity of the data loss can’t be determined. After the free evaluation of your device, you will be provided with a more accurate price range. However, the maximum final price will never exceed the maximum price that you were first quoted.

The final cost of the recovery is determined by the complexity and completeness of the recovery, based on the complexity of the mechanical and/or logical issues, the quality of the recovered data, the quality of file names, and data structure. The final cost will never exceed the initial quote you received when you first called DriveSavers. We call that our maximum price gap guarantee.

The work involved in recovering files from data storage devices is very complex. Whether you need one file or all files, the effort is the same for the engineers, and we always attempt to recover all data on the device.

Payment is collected when the recovery is complete, before shipping your data back to you. You do not need to provide payment to start the data recovery process.

DriveSavers accepts all major credit cards and bank wire transfers. Purchase orders and NET terms can be provided for companies and government institutions on request and subject to approval.
We also offer PayPal Credit payment plan options.

Service Plans


Time-critical recovery begins upon receipt of the drive – 365 days a year, including nights, weekends, and holidays. Our fastest service.


1-2 Business Days
One to two business day turnaround; fastest standard turnaround time in the industry, at 24 to 48 hours during normal business hours, Monday through Friday.


5-7 Business Days
10-14 Business Days – Smart Devices
Five to seven business day turnaround: An economical service option offering job completion during normal business hours.

Free Shipping

Call our UK-based data recovery services today to set up an order, and we’ll email you a free overnight shipping label. Simply print the label and follow our easy packaging instructions to send your device to our lab for our data recovery services near you.

Free Evaluation

Once we receive your device at our data recovery services facility, our skilled DriveSavers Data Recovery Engineers will thoroughly examine the equipment to determine its condition and the recoverability of the contents at no cost to you.

No Data, No Charge!

If, by chance, your data is deemed unrecoverable by our data recovery engineers, there is no charge for our recovery attempt or data recovery services, and we’ll ship your device back to you at no cost.


We have the highest chance of success in the industry. Our in-house R&D team, combined with our relationships with the industry-leading storage device manufacturers, allows us the highest opportunity for success, with over 90% recovery rate across all device types.

Our engineers are stubborn and will not stop attempting recovery until the data is recovered or it is determined by a number of engineers and a supervisor that the data is unrecoverable.

We’ve received hundreds of thousands of devices and hundreds of different issues. We have been in the data recovery business for nearly 40 years and have seen everything you can imagine — but there are always new data loss scenarios.

DriveSavers recovers data from almost any digital storage device. Call our Data Recovery Advisors for a free quote at 0800 16 1904.

Some devices have logical issues (corruption, software errors, deletion) or physical issues (head crash) where data is destroyed beyond recovery.

We will calculate the final cost of the data recovery based on the complexity and completeness of the recovery. It is our goal to get everything as it was before the data loss. If the files or documents you requested are not fully recovered, we will adjust the cost accordingly.

In the unlikely event that your data is not recoverable, there is NO charge for our data recovery attempt, and we even ship your device back to you for free!

In most cases, we can restore the original folder structure of the device, but in cases where there is damage to the directory, we will return the data in a custom file structure.

Payment Plans

We accept all major credit cards and bank wire transfers. Business cheques and Net 30 Purchase Orders are an option with the approval of the DriveSavers accounting department. We also offer a payment plan through PayPal Credit, a digital reusable credit line.


Call us to set up an order, and we’ll email you a free overnight shipping label.

To safely ship your device to DriveSavers, follow these five steps:

  1. Put your device in an antistatic bag or ziplock bag and seal it.
  2. Wrap your device with an adequate amount of bubble wrap, about 2-5 inches for most devices. (Do not use packing peanuts or other lightweight packing. These tend to shift during shipping and can increase the chance of damage.)
  3. Seal the sides of the bubble wrap with strong tape.
  4. Put your device into a sturdy cardboard box and ensure it’s tightly packed. Your device should not be able to move around during shipment.
  5. Securely apply tape to seal the box and place the prepaid overnight shipping label you received with your service order confirmation on the top of the box.

You may ship your device to us using any mailing/shipping service. We suggest you use a service with tracking. We offer free prepaid overnight shipping on request.

Yes, we ship the device back to you unless you have asked us to recycle it for you.


Our UK facility is located in the heart of England, easily accessible for our customers throughout the country. With free device collection for all customers, our industry-leading lab will be able to start work on your equipment the very next day after calling.

We offer and have served all major cities throughout the United Kingdom from our central UK facility. We also work internationally and offer free shipping of your device to our certified secure data recovery labs worldwide.


Any information you can provide about the data you need to be recovered will help us to know what is most critical to you to ensure a successful recovery. However, we will attempt to recover all the data on the device.

No, and yes — if the device is malfunctioning, we may repair it using parts from our inventory to get it functioning long enough to get the data off. After the repair, the used part is then returned to the inventory.

If the repair involves soldering, the device might seem to function when you receive it back. We don’t repair devices for reuse. At times, though, devices are returned in a semi-functional manner.

Call DriveSavers Day or Night to Get a Risk-free Estimate

We will email a free overnight shipping label and then call with the results of the evaluation and the cost to recover the data. If the data is unrecoverable or you choose to decline the recovery, your cost is zero pounds.

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