{"id":10440,"date":"2018-02-22T13:31:24","date_gmt":"2018-02-22T21:31:24","guid":{"rendered":"https:drivesaversdatarecovery.com\/\/?p=10440"},"modified":"2026-03-09T07:36:00","modified_gmt":"2026-03-09T14:36:00","slug":"beware-no-fee-guarantee","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/ja-jp\/blog\/beware-no-fee-guarantee\/","title":{"rendered":"Beware No Fee Guarantee"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Many data recovery companies promise a \u201cno data, no charge\u201d guarantee. DriveSavers is one of them. But what, precisely, does that statement mean? And does it mean the same thing for all data recovery companies? You better toss aside any preconceived notions when it comes to interpreting the fine print. Read on to find out why.<\/p>\n<h2>Open to Interpretation<\/h2>\n<p>Does \u201cno data, no charge\u201d mean that the data the customer actually wants must be recovered for there to be a charge?<\/p>\n<ul>\n<li>Does it mean that if any data is recovered at all, the customer still has to pay?<\/li>\n<li>How much data needs to be recovered for the customer to be charged full price?<\/li>\n<li>How much data must be unrecoverable for the full charge to be waived?<\/li>\n<\/ul>\n<p>It turns out that this \u201cpromise\u201d means different things to different companies. Sometimes, what it means to the company is not what the customer thought it meant.<\/p>\n<h2>David Platt\u2019s Story<\/h2>\n<p>Pay close attention to what happened to David Platt, whose bad experience with a data recovery company turned into a Bay Area TV news story.<\/p>\n<p>Platt\u2019s <a href=\"\/ja-jp\/company\/hard-drive-crash-simulator\/\" target=\"_blank\" rel=\"noopener noreferrer\">hard drive crashed<\/a> last year. He thought he was covered by a good backup, but it was incomplete. Platt was missing several key files, so he went shopping for a data recovery company to help him get back the important accounting information and emails from his dysfunctional computer. He chose a company called Secure Data Rescue, based in part on an advertisement that promised a \u201cNo Data, No Charge\u201d guarantee. Platt sent the company his failed hard drive along with a list of priority files and a payment of $383. What he got back wasn\u2019t very helpful. It included data but none of the accounting files and email content he requested.<\/p>\n<blockquote><p>\nA lot of stuff was there, some of it readable, some of it not, but none of the precious files I really wanted,\n<\/p><\/blockquote>\n<p>Platt told KNTV, the NBC affiliate in San Jose. \u201cI think I qualify for a refund.\u201d<\/p>\n<p>That refund wasn\u2019t in the cards, however, since the data recovery company\u2019s policy included one very important disclaimer. There is no specific guarantee that any one file, or group of specific files, will be recoverable.<\/p>\n<h2>The Fine Print<\/h2>\n<p>The TV station learned that the policy at Secure Data Rescue is that if ANY data is recovered\u2014whether it\u2019s important to the customer or not\u2014full price is charged. The TV station checked with 33 different data recovery companies around the country and found that 24 of those companies used the same type of policy as Secure Data, which means <strong>they get paid even if they get only one meaningless file<\/strong> back for any customer. Luckily, Platt\u2019s bank sided with him and withdrew the payment, but there is still a problem.<\/p>\n<p>Platt says the data recovery company is threatening to sell a copy of his data to the highest bidder in order to recover its <a href=\"\/ja-jp\/drivesavers-pricing-and-recovery-costs\/\">costs<\/a>! \u201cI immediately thought: This is what extortion feels like,\u201d Platt told KNTV. \u201cI felt like they sent the guys with the baseball bats to my house.\u201d But the contract says that Secure Data Rescue \u201cmay take all steps necessary, including selling the data, to recoup the costs\u201d of a dispute. \u201cNot only is my data not really rescued, it\u2019s not <a href=\"https:\/\/drivesaversdatarecovery.com\/ja-jp\/why-us\/certified-secure-data-recovery\/\" target=\"_blank\" rel=\"noopener noreferrer\">really secure<\/a>,\u201d Platt said. \u201cSo, Secure Data Rescue is nothing.\u201d<\/p>\n<h2>The DriveSavers Difference<\/h2>\n<p>DriveSavers works differently. There is truly no charge unless the data requested by the customer is actually recovered in good working order. That\u2019s the way DriveSavers has operated since the company <a href=\"\/ja-jp\/company\/about-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">pioneered the data recovery industry<\/a> in 1985, and there are no plans to change this strict performance guarantee.<\/p>\n<blockquote><p>\nEven if we get good data back for a customer, we will not charge the customer a dime unless the data recovered is the data they really need\n<\/p><\/blockquote>\n<p>said Scott Moyer, DriveSavers president.<\/p>\n<blockquote><p>\nAnd, those recovered files have to work and function just as good as the original or there is no charge. Anything less just isn\u2019t fair. You don\u2019t pay the baker the same price for a crumb as you do for a whole loaf of bread &#8212; That\u2019s just not fair and at DriveSavers we don\u2019t do business like that.\n<\/p><\/blockquote>\n<h2>Shopping Tips<\/h2>\n<p>What should a consumer do when they lose data in order to avoid becoming a victim like Mr. Platt?<\/p>\n<p>Moyer\u2019s first tip is to contact the manufacturer of the device that failed and explain what happened. The company may be able to help repair the device or fix the problem. If not, they will\u00a0 recommend a reputable, <a href=\"\/ja-jp\/why-us\/manufacturer-approved\/\" target=\"_blank\" rel=\"noopener noreferrer\">manufacturer approved data recovery company<\/a> who can perform this service. As he says, \u201cIf it\u2019s an Apple device, call Apple. If it\u2019s a Western Digital device, call Western Digital. Whoever the manufacturer of your drive, phone or other data storage device, they\u2019ve already done the work and vetted the data recovery company for you.\u201d<\/p>\n<p>His second tip is to contact your company\u2019s IT department or Help Desk for help. They may be able to make repairs or refer you to a specialist who might be able to help (like DriveSavers). Like the manufacturers, the professional IT personnel at your company have already done the work to vet companies and know who they trust.<\/p>\n<p>Lastly, if you have a local computer store or IT professional that you trust, you can use them as a sounding board for what to do. Of course, anyone with a data recovery issue can call DriveSavers directly and talk to a data recovery professional about their problem. Just call 800.440.1904.<\/p>\n<p>In the meantime, Platt has filed a complaint about Secure Data Rescue with the Federal Trade Commission.<\/p>\n<h2>The Full Story<\/h2>\n<p>Here are two videos from KNTV\u2019s coverage of this story:<\/p>\n<h3>Man&#8217;s Data Recovery Dilemma Costs Hundreds<\/h3>\n<p><a href=\"https:\/\/www.nbcbayarea.com\/news\/local\/mans-data-recovery-dilemma-costs-hundreds\/40263\/\" target=\"_blank\" rel=\"noopener noreferrer\">Watch the first part of David Platt&#8217;s story on the NBC Bay Area website.<\/a><\/p>\n<h3>Man\u2019s Hard Drive Trouble Leads to Extortion<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><span class=\"wpex-responsive-media\"><iframe title=\"Man&#039;s Hard Drive Trouble Leads to &#039;Extortion&#039;\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/SKXVX_aGZwI?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/span><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Many data recovery companies promise a \u201cno data, no charge\u201d guarantee. DriveSavers is one of them. But what, precisely, does that statement mean? And does it mean the same thing for all data recovery companies? You better toss aside any preconceived notions when it comes to interpreting the fine print. Read on to find out&hellip;","protected":false},"author":30,"featured_media":52606,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[264],"tags":[59],"post_series":[],"class_list":["post-10440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-data-recovery","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>You Should Beware No Fee Guarantee | DriveSavers<\/title>\n<meta name=\"description\" content=\"The best data recovery companies offer a &quot;no data, no cost&quot; guarantee that assures clients that they will not pay if the service is unsuccessful. 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