{"id":49220,"date":"2019-06-04T03:28:07","date_gmt":"2019-06-04T10:28:07","guid":{"rendered":"https:drivesaversdatarecovery.com\/\/?p=49220"},"modified":"2026-03-05T02:49:38","modified_gmt":"2026-03-05T10:49:38","slug":"what-would-you-do-if-your-hard-drive-burned-my-visit-to-drivesavers-data-recovery","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/fi\/press-coverage\/what-would-you-do-if-your-hard-drive-burned-my-visit-to-drivesavers-data-recovery\/","title":{"rendered":"What Would You Do if Your Hard Drive Burned? My Visit to DriveSavers Data Recovery"},"content":{"rendered":"
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One of my biggest fears as a professional photographer is that someday, somehow, for some reason, I\u2019m going to lose critical images from a shoot and make a client, and myself, very unhappy. A memory card gets corrupted, a hard drive fails, or my studio burns down.\u00a0There are so many ways we can lose data \u2014 from fires and floods to normal wear and tear to just plain malpractice. But I\u2019m happy to know that I\u2019ve found a company that I wouldn\u2019t hesitate to put my full faith in if the need ever arises. They\u2019re called\u00a0DriveSavers Data Recovery<\/a>. They live in California.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Back in February, I visited the DriveSavers headquarters just outside of San Francisco. I first learned about them a while back when I saw they were\u00a0offering free data recovery for victims of Hurricane Harvey.<\/a>\u00a0They wanted to show me first hand how they do business and explain why they\u2019re one of, if not the most state-of-the-art data recovery companies in the country, if not the world, so they flew me out to see for myself. Hard drives, solid-state drives, flash media, memory cards, phones, RAID systems, media formats that never made the mainstream; you name it, they can do it \u2014 and from what I saw, they\u2019re really, really good at it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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\"drivesavers<\/div>\n\t\tOriginal article: https:\/\/fstoppers.com\/originals\/what-would-you-do-if-your-hard-drive-burned-my-visit-drivesavers-data-recovery-370057<\/span><\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
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For over thirty years, DriveSavers has been in the business of saving people\u2019s data when things go wrong. Today, they perform data recovery for everything from your Grandma\u2019s saltwater-logged iPhone vacation photos to big-time Hollywood footage disasters to hospital defibrillators to government situations they couldn\u2019t even talk to me about. They even do data recovery for the cloud; yes, cloud backup companies are regular clients. After my visit, it was obvious why they get the big calls.<\/p>\n

After waiting to get buzzed in the front door, one of the first things I saw was their impressive and quirky \u201cMuseum of Diskasters,\u201d featuring signed posters and gizmos from everyone from Bruce Willis to Harrison Ford, the crew of the Simpsons, Buzz Aldrin, Will Ferrell, and more. They have ancient laptops pulled up from the bottom of the ocean that they successfully recovered data from, seemingly stone-age disks larger than my microwave (that look like they\u2019d been microwaved) that held about as much data that a few floppy disks, things that were chewed up, spit out, buried in mud, melted to the point of no return, and a thank you note for saving numerous original episodes of The Simpsons just in the nick of time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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And here\u2019s why.<\/p>\n

If you look up data recovery companies on Google Maps, and check out their locations via Street View, you\u2019ll see a wide range of options. Most of them are small offices in a strip mall, or just general \u201cuBreak, iFix\u201d-type computer repair places. DriveSavers is different. Their dedicated multi-level high-tech facility has a multi-million dollar clean room for hard drive recovery that\u2019s certified to ISO 5. Dust-free, static-free. A qualified place to do surgery on your equipment. I had to don what was almost a hazmat level suit just to go inside, after they hid some of their proprietary equipment and software. When I saw that, I knew they were serious. It wasn\u2019t GeekSquad.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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One thing that impressed me the most was just how well-skilled their technicians are. Before they\u2019re allowed to do customer work at DriveSavers, their cleanroom engineers have to have performed actuator swaps on at least 3,000 devices. That\u2019s over 8 a day, every day, for a year. That\u2019s a lot of training compared to someone being paid hourly in a strip mall to attempt to save your clients\u2019 photos. DriveSavers gets a lot of calls, unsurprisingly, as a last resort from people who have spent money on other companies that failed to recover their data. This first unsuccessful attempt usually makes DriveSavers\u2019 job even more difficult, because usually that person or company has already made the device more difficult to repair. They\u2019ve broken something, gotten dust in something, or otherwise made the recovery process more complex.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Because they\u2019re trusted by so many important entities \u2014 governments, corporations, etc. \u2014 they take security extremely seriously. You don\u2019t have to worry about sensitive information escaping their building. Their security protocols and certifications meet government standards, which is better than a small repair shop could ever manage. I chatted with their head of security, and the technical jargon he laid on me about their standards and procedures left me confident that he knew what he was talking about, even if I didn\u2019t. Even my nametag had color-changing ink that displayed a giant \u201cSTOP\u201d sign after a certain amount of time so that they could kick me out if I wasn\u2019t authorized to be there anymore. They maintain positive working relationships with all of the major data storage manufacturers, and can do recovery on your device without voiding the warranty\u2026 provided you haven\u2019t already done so yourself, I guess.<\/p>\n

Basically, they\u2019re trusted by their industry peers on the highest level. And that\u2019s important.<\/p>\n

The entire recovery process itself is incredibly complex. When they receive your device, they sort it based on urgency and, basically, cleanliness. Potentially hazardous devices \u2014 caked in mud, radioactivity, criminal forensic situations, etc. \u2014 get their own bin color. The first step after sorting is to get the device working well enough to clone it to a spare donor drive. They have an inventory of almost every hard drive and device type that has ever existed, including rare, ancient, and obsolete systems. And if they don\u2019t have it, they\u2019ll get it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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If the device is in bad enough physical shape that it can\u2019t be cloned easily, it goes to the “cleanroom” for physical repair to make it cloneable. Certified technicians do whatever they need to do — sometimes completely disassembling the drive, putting parts into donor drives, and more \u2014 to make it work again.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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After the raw bits of data are recovered from the device, it has to be translated into something usable \u2014 a process called \u201cLogical Recovery.\u201d All of the bits of binary and mumbo jumbo that come off a drive aren\u2019t automatically translated into photos in a nice folder called \u201cStephen\u2019s Portfolio,\u201d and have to be translated into usable data. I still don\u2019t even really get how it works, but it does.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Flash memory is even more complicated, and has its own separate department with specialists. I watched guys used special equipment to remove memory chips from CompactFlash cards and do micro-soldering to get chips off of the very complex iPhone XS just in the few minutes I was there.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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If you call DriveSavers and get a consultation, it\u2019s free. They do a free diagnosis on all devices to see how complex the issue is and how much data they expect to recover. The best part? You only pay for the data they actually recover. If they can\u2019t recover your data, they don\u2019t charge you anything. It\u2019s more expensive than a hole-in-the-wall shop when it works (it usually does), but if they\u2019re unsuccessful, you\u2019re not out any extra money. You only pay for what they recover. I also learned that if you\u2019re a PPA member, you also qualify for a 20% discount on DriveSavers\u2019 services if the Indemnification Trust doesn\u2019t cover the recovery. \u00a0I\u2019ve been a member for over 5 years, and had no idea that was a perk.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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One thing that stood out to me during my visit was how happy all of the employees were. I\u2019ve been in a lot of corporate environments, and I was surprised during this visit that basically everyone I saw looked, sounded, and seemed happy to be working there. They like their jobs. And that says a lot about a company\u2019s success. And DriveSavers brings this level of desire for happiness to their customers as well. They have trained therapists on staff that talk to customers who are depressed, anxious, or downright angry about their data loss situation. This is something that I think is overlooked by most of the industry. Yes, sometimes data loss is inconvenient. But sometimes it\u2019s a loss of memories, of history, of careers, of livelihoods. It can cause severe mental health issues, so the fact that they have taken steps to help people through these situations speaks volumes about how much they care about what they do and their understanding of how important data can be as we navigate living our lives in the 21st century.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

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Here are some things I learned about data during my visit so that you might be able to avoid sending in your equipment for data recovery:<\/p>\n

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  • Backup, backup, backup. If you\u2019re not using a 3-2-1 system for backing up your images, you\u2019re doing it wrong. Get backups offsite if you don\u2019t have them already. Now. DriveSavers advocates for this system so that you don\u2019t have to use their services unless you really need to.<\/li>\n
  • Don\u2019t fill your devices past 90% of their capacity. This makes devices a lot more likely to fail, and more difficult to recover. That includes memory cards.<\/li>\n
  • The old tip to stick your phone (or memory card) in rice if it gets wet? Don\u2019t do that. The dust from the rice makes it harder to recover data successfully than if you had sent the device in to them still soaking in water, since the corrosion process begins immediately after air hits the wet components.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>
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    Yes, it sounds like I\u2019m preaching about DriveSavers. I am. I\u2019m sure there are other competent data recovery companies out there. But I, personally, after the level of professionalism and skill that I saw during my visit, wouldn\u2019t send my data anywhere else. If it\u2019s important enough to pay to be recovered, it\u2019s important that it be recovered well.<\/p>\n

    Do you have a data loss or data recovery story to share? Post it in the comments below.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"One of my biggest fears as a professional photographer is that someday, somehow, for some reason, I\u2019m going to lose critical images from a shoot and make a client, and myself, very unhappy. 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