{"id":47375,"date":"2019-04-08T11:30:08","date_gmt":"2019-04-08T18:30:08","guid":{"rendered":"https:drivesaversdatarecovery.com\/\/?p=47375"},"modified":"2026-03-31T11:27:44","modified_gmt":"2026-03-31T18:27:44","slug":"water-damage-data-recovery-rr","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/fi\/case-studies\/water-damage-data-recovery-rr\/","title":{"rendered":"Water Damage Data Recovery: All Data Recovered After Laptop Spends Days in a Flood"},"content":{"rendered":"

When Mark Belhumeur went to bed on Feb. 26, he knew a flood was coming.<\/p>\n

The rain had been falling for days in Northern California. The ground was saturated, the Russian River was rising and some flooding was imminent.<\/p>\n

But, Belhumeur didn\u2019t know it would be the worst flood on the river in a quarter century and that the rising water would put AutoCamp \u2013 Glamping \u2013 at risk of being swept away.<\/p>\n

Luckily, the hotel was moveable. It consisted of two dozen luxury Airstream trailers situated on the edge of the river about 90 miles from San Francisco. The camp sits above a scenic Sonoma County waterway that runs through wine country en route to the Pacific Ocean, a dozen miles away.<\/p>\n

\u201cOn the night before, the weather forecast came out and said it (the river) was going to rise to 39 feet,\u201d Belhumeur said. \u201cWe knew what that meant. The last time Guerneville (the nearest town) was flooded was 2017 and it came to 37 feet and we were not underwater. So, we didn\u2019t think we were in danger.\u201d<\/p>\n

By morning, the forecast was for the river to get much worse and crest at 46 feet. Immediate action had to be taken or the hotel was a goner.<\/p>\n

Those fancy \u2013 and expensive \u2013 trailers had to be protected.<\/p>\n

\u201cIt\u2019s not as simple as just hooking up a truck and hauling them,\u201d he explained. \u201cWe organized a team of employees to move the decks, furniture and plants away from the trailers so they could haul the trailers to safer ground.\u201d<\/p>\n

The water in the camp was still rising as the night ran out.<\/p>\n

\u201cWe did our best,\u201d Belhumeur said. \u201cWe worked until 11 o’clock at night when we were standing in two feet of water and realized we couldn\u2019t pull any others out. We got 19 of 24 trailers out.\u201d<\/p>\n

So far, so good. But then, they realized that one of the flooded trailers had a bigger problem.<\/p>\n

\u201cWhat we didn\u2019t get out, foolishly, was the administrative trailer. We had three offices in the trailer, one being mine,\u201d Belhumeur explained. \u201cWe were so focused on getting those $100,000 guest trailers out, it didn\u2019t dawn on anybody to get the office trailer.\u201d<\/p>\n

The office, which also housed the communications system, got hit hard. Everything was soaked.<\/p>\n

\u201cThe computers, the phone systems, all of the Internet stuff got flooded,\u201d he said. \u201cYou name it, every piece of equipment, every piece of furniture was under eight feet of water.\u201d<\/p>\n

Belhumeur didn\u2019t know where to turn, but a colleague reached out to a friend who knew someone they thought could help. It was DriveSavers.<\/p>\n

DriveSavers, where data recovery was pioneered in 1985, has a history of helping disaster victims recover personal and business information. The specialized services from DriveSavers are designed to deal with any failed device, including water-damaged computers, cell phones, tablets and external hard drives.<\/p>\n

\u201cIt was absolutely a seamless effort. Not that I had even any time to worry about it, because there were so many things that had to be done,\u201d Belhumeur explained. \u201cI was working off my iPhone; that was the only computer I had.\u201d<\/p>\n

A few days passed.<\/p>\n

\u201cThen I get a call from customer service at DriveSavers. They said that they had the office computer and that it was a filthy mess. However, they were able to retrieve a lot of data off the hard drive, a lot of files,\u201d Belhumeur said. \u201cAnd, it was very pleasant. Very much like a dream. Honest to God. The whole experience with DriveSavers was like a dream. Effortless. Like I didn\u2019t have to do a darn thing.<\/p>\n

\u201cI plugged it in, followed all of the instructions to back up the backup, which I did, and it was just seamless. It was wonderful,\u201d he continued. \u201cWe got back all of the business files. Copies of transactions, letters, receipts, you name it and I got it back. I haven\u2019t touched a file yet that I haven\u2019t been able to open!”<\/p>\n

\"\"
Photo Credit: Johnie Gall<\/figcaption><\/figure>","protected":false},"excerpt":{"rendered":"

When Mark Belhumeur went to bed on Feb. 26, he knew a flood was coming. The rain had been falling for days in Northern California. The ground was saturated, the Russian River was rising and some flooding was imminent. 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