The post DriveSavers Expands to Australia, Offering Industry-Leading Data Recovery Services appeared first on DriveSavers Data Recovery Services.
]]>Are you in Australia and need data recovery? Call now for a free estimate.
DriveSavers, a global leader in data recovery, has officially launched its Australian operations, bringing world-class data recovery solutions to individuals and businesses across the country.
For over 40 years, DriveSavers has been at the forefront of data recovery, assisting clients ranging from Fortune 500 companies like Google, Coca-Cola, and NASA to A-list celebrities and everyday users. The company completes thousands of successful recoveries each year, ensuring that critical data is retrieved with the highest level of security and expertise.
Australian customers can now take advantage of DriveSavers Data Recovery’s risk-free evaluation, with shipping covered via a prepaid label. If data cannot be recovered, there is no charge—a testament to the company’s confidence and commitment to customer satisfaction.
Additionally, DriveSavers is officially recommended by leading manufacturers like Apple, Intel, and Samsung, affirming the company’s adherence to the highest industry standards.
DriveSavers Australia provides professional data recovery for:
DriveSavers Data Recovery’s new Australian office mirrors the company’s US headquarters, offering technical excellence, reseller programme, business development, and sales. This expansion ensures Australian customers receive the same high-quality service, technical excellence, and data security that DriveSavers is known for globally.
“We are thrilled to bring our world-class data recovery solutions to Australia. With over 40 years of expertise, our mission has always been to help customers recover their valuable and often irreplaceable data. Our cutting-edge technology and highly skilled team ensure we deliver industry-leading security, reliability, and success rates for data recovery.
Australian customers can now access the same trusted services that have made us the top choice for businesses, government agencies, and individuals worldwide.”
~ Alex Hagan, CEO at DriveSavers
“I am excited to be bringing the DriveSavers technology to Australia, 2025 also marks my 20th anniversary in data recovery here in Australia and every year brings new challenges around how data is stored and managed. My aim is to build a strong DriveSavers partner programme, creating a trusted ecosystem where IT resellers become true extensions of the DriveSavers brand, driving innovation and helping their customers successfully recover valuable data whether it be from hardware failure, software corruption or malicious cyber incident.”
~ Adrian Briscoe, Business Development APJ at DriveSavers
To learn more about DriveSavers Australia or to request a free evaluation, visit www.drivesavers.au or call 1800 440 190.
Founded in 1985, DriveSavers is the worldwide leader in data recovery, providing the fastest and most secure services in the industry. The company adheres to strict security protocols that meet the standards of the financial, legal, corporate, and healthcare industries.
DriveSavers has successfully recovered data from every type of storage device, helping organisations such as Google, Facebook, Boeing, and FedEx.
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The post BuiltIn: DriveSavers Warns—Your Data May Survive Company Bankruptcies—and Be Sold appeared first on DriveSavers Data Recovery Services.
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In a recent Built In article, DriveSavers highlights the serious risks consumers face when companies like 23andMe go bankrupt. Mike Cobb, Chief Information Security Officer at DriveSavers, warns that data believed to be deleted may still exist in backups or on decommissioned hardware—and could be sold without consent. He emphasizes the need for strict deletion policies and secure hardware disposal to protect sensitive information.
Here’s An Excerpt From The Article
“23andMe’s own policy allows for the sale of genetic and personal data in bankruptcy, with vague assurances that new owners will honor existing terms.” Cobb warned, and also outlined additional protective steps consumers can take.
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The post The U.S. Sun: DriveSavers Cautions Consumers Amid 23andMe Data Privacy Concerns appeared first on DriveSavers Data Recovery Services.
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In response to 23andMe’s potential bankruptcy and asset sale, Mike Cobb, Chief Information Security Officer at DriveSavers, warns that users’ sensitive genetic data could be at risk. Speaking to The Sun, Cobb explained that while users can request deletion of their data from 23andMe, there’s no guarantee it won’t be transferred or mishandled during a sale—especially if new owners lack proper security protocols.
Here’s An Excerpt From The Article
“The reality is when your company is being taken over, the assets may lose the personnel who understood all aspects of the importance of that data.” Cobb said, and added “And now you might have new IT or administrators that have access to things they don’t fully understand.”.
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The post Snopes: DriveSavers Shares Insights on Risks of Deleting 23andMe Data appeared first on DriveSavers Data Recovery Services.
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Mike Cobb, Chief Information Security Officer at DriveSavers, recently shared valuable insights in a Snopes interview about the potential security risks involved in requesting the deletion of personal genetic data from 23andMe. Cobb explains the nuances, challenges, and uncertainties consumers face when attempting to secure sensitive information during corporate transitions.
Here’s An Excerpt From The Article
“This type of sensitive data changing hands has a real chance of human error,” Cobb said. He added that the only thing consumers can do at the moment, however, is trust that the company will delete their personal information when directed.
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The post iPhone Screen Repair Gone Wrong—Data Saved After Battery Fire appeared first on DriveSavers Data Recovery Services.
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Device Type:
SmartPhone
Data Loss Scenario:
Battery Fire
Client:
Consumer
Location:
Florida
DIY phone repairs can be risky, but one recent case took things to an extreme when fixing a phone screen led to a fire!
A customer hoping to avoid repair costs attempted an iPhone screen repair at home and accidentally overheated his device, triggering a battery fire. Within moments, the phone’s lithium-ion battery ignited, melting internal components and leaving behind what seemed like an unsalvageable mess.
The burned smartphone had years of personal photos, videos, and essential contacts. With the phone utterly destroyed, the customer assumed everything was gone.
This iPhone had been through a lot—multiple drops had cracked the screen. Instead of seeking professional repair, the owner decided to fix it himself. However, during the repair, he applied too much heat to loosen the adhesive, which caused the battery to overheat and char the iPhone from the inside out.
Once thermal runaway began—a chain reaction inside the battery—there was no stopping it. The phone ignited, causing extensive internal damage. Unlike a typical drop-your-phone accident, this failure caused severe internal damage and made recovery even more challenging. The battery connector fused to the board, plastic components melted together, and the 5G antenna and other essential parts were burned beyond recognition.
The device was no longer repairable; all signs pointed to permanent data loss. In addition, DIY attempts voided his warranty coverage, so there was no protection plan.
“Always avoid off-the-shelf data recovery software or tools. Such approaches could further damage the device and potentially make data unrecoverable.”
Mike Cobb
Director of Engineering
DriveSavers Data Recovery
Despite the fire damage, there was still hope. The phone was beyond saving, but the data inside wasn’t necessarily lost. Our engineers specialize in extreme data recovery—even in cases where a phone seems beyond repair. They took a meticulous, multi-step approach to extract the critical files stored inside.
First, DriveSavers engineers carefully removed and disposed of the damaged battery, separating the melted connector from the phone’s logic board. They then desoldered the burned antenna module from the board and removed melted debris, inspecting the logic board for underlying chip damage. Fortunately, the primary storage components were still intact, which meant the possibility of recovering the data.
Next, they created a stable boot environment. Because the phone couldn’t power on normally, the engineers desoldered the two halves of the logic board and used specialized tools to bypass the damaged components and safely access the data. After entering the correct passcode, the device booted up into a recovery state.
The engineers extracted and verified over 40GB of data, including thousands of photos, videos, and contacts. Even though the phone was unsalvageable, DriveSavers fully recovered the customer’s priceless memories.
This case is a cautionary tale about the risks of DIY phone repair, particularly when dealing with modern iPhones that have tightly integrated lithium-ion batteries. These batteries are highly sensitive and can become volatile if punctured, mishandled, or exposed to excessive heat. In recent years, lithium-ion battery fires have become more common, posing significant dangers to users who attempt repairs without the proper tools or expertise.
Many people assume that if a device is physically destroyed—whether from fire, water damage, or severe impact—their data is lost forever. However, that isn’t always the case. Even when a phone appears beyond repair, specialized data recovery techniques can often retrieve critical information. With the right expertise and advanced technology, valuable photos, messages, contacts, and documents may still be recovered, offering a glimmer of hope in an otherwise disastrous situation.
If a smartphone has suffered a battery fire, severe liquid damage, or other catastrophic failure, taking the right steps can make the difference between recovery and permanent data loss.
Even in extreme situations—like a battery fire—there’s still hope for recovering critical data. Professional data recovery services can often retrieve what seems lost forever, whether a data storage device has been burned, crushed, or submerged in water.
We specialize in recovering data from severely damaged devices. In addition, DriveSavers is an Apple Recommended Service Provider, so your iPhone warranty will never be voided by our data recovery service.
If you or someone you know has experienced catastrophic phone damage, don’t assume everything is gone. Contact DriveSavers today to learn more about how we can help.
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Knowing how to password protect an external hard drive is crucial to your overall cybersecurity. ✓ Learn how to protect both PCs and Macs.
The post Cloud Resource Guide: How to Retrieve Texts, Photos, and Other Data appeared first on DriveSavers Data Recovery Services.
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Recovering important text messages, photos, and other irreplaceable files after losing a device to unforeseen disasters like wildfires or theft can be a devastating experience. While DriveSavers specializes in data recovery from damaged devices, if your device is lost, stolen, or destroyed, this guide will help you retrieve data if it was stored on cloud backup services like iCloud, Google Drive, OneDrive, and Dropbox.
Keep reading to find official resources and instructions for various devices and operating systems, including iOS, Android, macOS, Windows, and Linux.
Even if you don’t remember setting up a backup, your data may have been automatically saved to the cloud. Many devices enable cloud backups by default, which means your data could still be recoverable. You may also be able to recover documents, text messages, photos, and other types of data from the cloud even if you didn’t manually back them up.
Restoring data from a cloud backup can overwrite existing files on the device you are restoring to. Before proceeding:
Once data is overwritten by new data, it cannot be recovered, so proceed with caution!
Before assuming your data is lost, check these services—you may be able to recover text messages and retrieve photos from the cloud even if you didn’t manually back them up.
If you’ve lost access to your iPhone or iPad, you can restore your photos and other data to a new iOS device if you were using iCloud backups.
Unsure? Apple devices often automatically back up to iCloud if the feature was turned on during setup. To check, sign in to iCloud.com to see if your data is stored there.
Apple provides a guide on how to restore your new iPhone, iPad, or iPod touch from a previous iCloud backup. This process will help you recover your apps, data, and settings on a new device.
For those who have lost their Mac computers, data recovery is possible if you have a Time Machine backup.
Mac Computers: If you used OneDrive, Google Drive, Dropbox, or another cloud backup system, your files may still be accessible even if your computer is gone.
Apple offers instructions on how to restore your Mac from a Time Machine backup. This will allow you to recover your system, applications, and files to a new Mac.
If your Android device is no longer accessible, you can restore data to a new device if you were backing up on your Google Account.
If you are unsure, check your account by signing into Google Drive or Google Photos.
Google provides guidance on how to back up and restore data on Android devices. This includes restoring apps, settings, and other data from your Google Account to a new device.
In the event of losing a Windows PC or laptop, data recovery is feasible if you have been using Windows Backup and OneDrive.
Windows Computers: If you used OneDrive, Google Drive, Dropbox, or another cloud backup option, your files may still be accessible even if your computer is gone.
Microsoft provides instructions on how to restore your files with Windows Backup. This includes recovering various file types from OneDrive to a new device.
For Linux users, data recovery is possible if backups were made using tools like Timeshift or other backup solutions.
Linux Systems: Some Linux users automatically sync files to a remote server, Nextcloud, or another cloud service without realizing it.
Guides are available on how to back up and restore data in Linux. These resources provide steps to restore your system and files from a backup.
By utilizing the resources linked above, you can recover text messages, photos, and other important data from cloud backups to a new or replacement device, even if your phone or computer was lost, stolen, or destroyed. If your device was damaged, but you still have it in your possession, call DriveSavers. We specialize in recovering data from water-damaged, fire-damaged, and crushed devices. We also recover data that was accidentally or maliciously deleted and data encrypted by ransomware.
For professional data recovery assistance, visit DriveSavers Data Recovery.
If you ever run into data loss issues due to encryption errors, drive corruption, or accidental deletion, DriveSavers Data Recovery is here to help. Contact us for professional data recovery solutions and get your files back quickly and safely.
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The post DriveSavers Review: A Surgeon’s Most Precious Memories Recovered appeared first on DriveSavers Data Recovery Services.
]]>DriveSavers successfully recovered data from a mechanically failed Western Digital My Passport for Mac external hard drive belonging to a trauma surgeon. The engineers restored 45,000 photos and videos while preserving the original file structure. Using advanced techniques, they accomplished what other companies had considered impossible.
The drive held over 15 years of cherished memories, including early dates with his girlfriend—now wife—their wedding and the birth and milestones of their two sons. Two data recovery companies told him his data was lost forever, saying, “If they can’t do it, nobody can.” Devastated but determined, he refused to give up. That’s when he discovered DriveSavers Data Recovery.
“As doctors, we ensure our patients understand every step of the process before and after surgery. DriveSavers did the same for me. They were thorough, honest, and clear at every stage.”
DriveSavers data recovery engineers conducted a thorough evaluation in a certified cleanroom environment. Despite severe mechanical failure, the team successfully imaged the device, rebuilt the folder structure, and recovered all requested photos. Throughout the process, providing regular promised updates. In the end, every precious moment was restored, giving back the memories once thought lost forever.
I never thought I’d be that guy to whip out pictures of his kids, but I am definitely that guy. My name is Jonathan Prior. I live in Carson, California, and I’m a general and trauma surgeon.
So when my, our youngest, Liam, was born October of two thousand sixteen, and our oldest, Jacob, is just now meeting his younger brother for the first time. I’m not that tech savvy, but I do realize that on my laptop, it was, the amount of pictures I had taken was just taking up too much hard drive on the computer. So I got an external hard drive to put all my pictures, all my videos on it, and everything was working out fine. I said I’m not that tech savvy because I never used a cloud to back up my pictures and videos.
So when that external hard drive started clicking and making some noises one day, I knew I was in trouble. Found one location, and I took it there. They couldn’t do anything with it, so they sent it to another company. They said, if they can’t do it, nobody can do it.
The last fifteen years of my life, over forty five thousand pictures and videos from the, when I first met my wife, who was my girlfriend at the time, pictures of our first dates, our trips we were taking, our, wedding. I was like, these are some precious pictures.
Please, there’s gotta be one other place. And that’s when they told me, DriveSavers. And the experience has been, you know, impeccable, marvelous. Just the customer service has been out of this world.
And everything they said they were gonna do along the process, they did. We’ll give you a call, we’ll give you a weekly update, once this step in the process is accomplished, this is what’s gonna happen, and that’s what happened. And as a surgeon, I like to do the same thing with my patients. You have to have an informed consent before I operate on the patient, and the patient has to have a complete understanding, and after the surgery, you have to make daily rounds, you have to keep the patient updated, keep the family updated, and I felt that’s what they were doing to me.
I think they’re peerless, second to none. I was told by two companies, two organizations, there was nothing they could do and DriveSavers took care of the job. Very, refreshing, heartwarming experience to be able to visualize all those memories once again.
These times do go by fast, and when they’re gone, they’re gone. But DriveSavers was able to bring them back and give me a second chance with them.
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Knowing how to password protect an external hard drive is crucial to your overall cybersecurity. ✓ Learn how to protect both PCs and Macs.
The post How to Password Protect an External Hard Drive appeared first on DriveSavers Data Recovery Services.
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Protecting your external hard drive with a password is one of the best ways to keep your data safe. Whether you’re storing personal files, business documents, or backups, encryption ensures that only authorized users can access your information.
When you set up a password for your drive, you’re not only locking it—you’re also encrypting the data. Encryption scrambles your files into an unreadable format that can only be unlocked with the correct password. This means that even if someone gains physical access to your drive, they won’t be able to read its contents without your password.
The key to doing this right is following a logical, step-by-step process. This guide will walk you through exactly how to password protect an external hard drive on both Windows and Mac the right way. We recommend you begin with a new or factory reset external drive that is empty.
Before you start moving files, the first step is to encrypt your external hard drive. Encrypting the drive ensures that everything stored on it is automatically protected with a password, making it unreadable without proper authentication. The process is different for Windows and Mac operating systems.
Windows users can use BitLocker, a built-in encryption tool, but keep in mind that it’s only available on Windows Pro and Enterprise editions. If you’re using Windows Home, you’ll need a third-party tool like VeraCrypt or Cryptomator instead.
Cryptomator is an excellent open-source option that works on Windows, Mac, Linux, iOS, and Android. Unlike some encryption tools, it lets you encrypt files on an existing drive without needing to erase anything.
Mac users have built-in encryption as well, and newer Macs especially benefit from using APFS, which is optimized for SSDs.
If your drive isn’t formatted as APFS or Mac OS Extended (Journaled, Encrypted), you may need to reformat it first using Disk Utility before enabling encryption.
If you don’t want to encrypt your entire external drive but still need a password-protected space for sensitive files, macOS offers another built-in option—creating a secure disk image using Disk Utility.
This method allows you to create an encrypted folder-like container on your external drive, where you can store files securely while leaving the rest of the drive unencrypted.
To set it up:
Once set up, you can mount the encrypted image like a regular folder, and macOS will require a password to access its contents. This is a great option if you need to store confidential files securely but also want to keep part of your external drive unencrypted for general use.
Once your external hard drive is encrypted, your password is the only way to access it. If you lose that password and the recovery key, your data is gone forever. That’s why it’s crucial to back up your recovery key in at least one secure location—ideally two.
A good strategy is to store the key in a password manager like 1Password, on a USB drive, or even as a printed copy in a locked safe. Whatever you do, don’t keep it in the same place as your external drive.
Once your external hard drive is encrypted, you can start storing files securely. Any new data you save will be automatically protected by encryption.
From time to time, it’s a good idea to open a few files to make sure they are still accessible and working correctly. While encryption is reliable, occasional verification ensures there are no issues with file corruption or drive health.
Every time you connect the drive, you’ll need to enter your password to access your data. As long as you remember your password and keep your recovery key safe, your files will remain secure and accessible.
Encrypting your external hard drive is a great step toward protecting your data, but it shouldn’t be your only safeguard. Hardware failures, accidental deletions, or unforeseen disasters can still put your files at risk. That’s where the 3-2-1 backup strategy comes in.
The 3-2-1 rule ensures your data is safe and recoverable by following these guidelines:
By following this strategy, you reduce the risk of total data loss. If your encrypted external drive fails, you’ll still have another copy available. For more details on best backup solutions, check out DriveSavers Data Recovery’s guide here.
Learning how to password protect an external hard drive is an essential step in keeping your personal or business data safe. Once encryption is set up, every file you store on the drive will be automatically protected, ensuring your files remain protected against unauthorized access.
To keep your data safe long-term, remember to store your recovery key in a secure location and periodically check your files to make sure they remain accessible. For even better protection, follow the 3-2-1 backup strategy so you always have multiple copies of your important files.
If you ever run into data loss issues due to encryption errors, drive corruption, or accidental deletion, DriveSavers Data Recovery is here to help. Contact us for professional data recovery solutions and get your files back quickly and safely.
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The post DriveSavers Extends Free Data Recovery Offer for Southern California Wildfire Victims Through February 15, 2025 appeared first on DriveSavers Data Recovery Services.
]]>Did you lose data in the LA wildfires? Call now for your free data recovery.
January 31, 2025 – Novato, CA – DriveSavers Data Recovery has announced an extension of its $1 million free data recovery program for victims of the recent Southern California wildfires. Originally set to expire, this offer will now be available through February 15, 2025, ensuring that more individuals, families, and businesses have access to professional data recovery services at no cost.
DriveSavers is offering free data recovery services—up to a total value of $1 million—to those affected by the wildfires. This initiative is designed to assist individuals and businesses that have suffered data loss due to fire, smoke, or heat damage to their devices.
Eligible individuals may receive data recovery services for:
Those impacted by the wildfires can contact DriveSavers for assistance by calling +1 (437) 266-8341. The company advises wildfire victims to avoid attempting to power on or clean fire-damaged devices, as these actions may reduce the chances of successful recovery.
“For many, the data on these devices represents irreplaceable memories, business records, and important documents,” said Hagan. “We remain committed to doing everything we can to help people rebuild what was lost.”
DriveSavers Data Recovery has been a global leader in professional data recovery services for more than 40 years. The company specializes in recovering critical data from hard drives, solid-state drives, smartphones, and other digital storage devices that have been damaged by natural disasters, mechanical failure, or other unforeseen circumstances.
For more information, read the original press release.
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The post Spectrum News 1: DriveSavers Offers $1 Million in Free Data Recovery for SoCal Wildfire Victims appeared first on DriveSavers Data Recovery Services.
]]>When disaster strikes, memories matter most. DriveSavers is stepping up to help SoCal wildfire victims recover irreplaceable digital files—photos, documents, and more—by offering $1 million in free data recovery services. CEO Alex Hagan shares how this initiative is bringing hope to families who have lost everything. Watch the full interview now.
Here’s A Short Transcript From The Video
“Wildfires and natural disasters have hit home for DriveSavers for years. We first launched a relief effort back in 2003 after Hurricane Katrina, and it became a part of our company culture. When we saw the devastation in Southern California, stepping up was a natural decision. Our goal is to reconnect victims with what truly matters—their digital memories. We’re providing up to $1 million in free data recovery to help families reclaim cherished moments.” — Alex Hagan, CEO of DriveSavers
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