{"id":9650,"date":"2017-10-16T12:08:18","date_gmt":"2017-10-16T19:08:18","guid":{"rendered":"https:drivesaversdatarecovery.com\/\/?p=9650"},"modified":"2026-03-05T04:57:37","modified_gmt":"2026-03-05T12:57:37","slug":"marin-independent-journal-novato-techies-offer-fire-victims-help-data-retrieval","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/en-au\/press-coverage\/marin-independent-journal-novato-techies-offer-fire-victims-help-data-retrieval\/","title":{"rendered":"Marin Independent Journal: Novato techies offer fire victims help with data retrieval"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><em>Originally published by <strong>Marin Independent Journal<\/strong> at <strong>marinij.com<\/strong>.<\/em><br \/>\n<em>By\u00a0Mark Prado, Marin Independent Journal<\/em><\/p>\n<p>Victims of the North Bay fires who believe they may have lost pictures, videos or important documents on their scorched computers or smart phones can get help from a Novato data recovery company for free.<br \/>\nDriveSavers has recovered data from storage devices that have been destroyed by natural disasters, including Hurricane Harvey, Hurricane Katrina, Southern California fires and the Japanese earthquake and tsunami.<br \/>\nNow the company has announced it is offering data recovery for residents of Sonoma, Napa and Lake counties whose computers or phones were damaged in wildfires.<br \/>\n\u201cThese fires have literally hit home for us,\u201d said Scott Moyer, DriveSavers president. \u201cWith a third of our employees living in Sonoma or Napa counties, many have been displaced or had to evacuate. Some have tragically lost their homes. One of the fires is just 10 miles away.\u201d<br \/>\nFire victims need to contact DriveSavers no later than Nov. 15 by calling 800-440-1904. There is a limit of one device per business or household. DriveSavers will accept as many devices that it can, but it might limit the number of free recoveries based on workload, <a href=\"\/en-au\/drivesavers-pricing-and-recovery-costs\/\">cost<\/a> of parts and availability of personnel.<br \/>\nCustomers in need of additional recoveries \u2014 and those with multi-disk devices \u2014 are eligible for a 50 percent discount.<br \/>\n\u201cOver the years we have helped recover data from many devices that have had fire or water damage,\u201d said John Christopher, spokesman for DriveSavers. \u201cWe have had phones run over by trucks, pulled from the bottom of a river or retrieved from floods.\u201d<br \/>\nWhen working with a device, DriveSavers workers delve into the storage media to see what can be salvaged.<\/p>\n<p>\u201cIt varies from job to job what we can do,\u201d Christopher said. \u201cThere are so many variables. Part of the issue is what did the user do? How did they attempt to recover their data. Usually that\u2019s not a good idea.\u201d In the case of fire, the key question is how far heat worked its way into the device.<br \/>\n\u201cOften the solder will melt inside,\u201d Christopher said. \u201cWe will build a new drive from scratch and pull the data off.\u201d<br \/>\nThe company says anyone with a smoke-damaged or burned computer, smartphone or tablet should not attempt to power it up or clean the device. If a computer is wet from fire hoses, remove the wet hard drive \u2014 do not dry it \u2014 and place in a plastic bag with an airtight zip closure.<br \/>\nIf it is not possible to remove the hard drive but the computer is a laptop with a removable battery, remove the battery. If the drive is \u201csealed\u201d in a melted computer, leave it intact and bring in the entire system, DriveSavers advises.<br \/>\nDriveSavers has been around for 32 years and their customers include individuals, small businesses, Fortune 500 companies, government, health care organizations and professionals. Bank of America, Google, Lucasfilm and NASA have also used their services. Now the company wants to give back to those in need locally.<br \/>\n\u201cThe air outside our building is thick with smoke and ash is falling everywhere,\u201d Moyer said. \u201cAs we\u2019ve offered assistance in the past to victims of floods, fires and natural disasters, we are once again providing our services at no charge \u2014 this time for our neighbors in need.\u201d<br \/>\n<em>Read more:\u00a0<a href=\"https:\/\/www.marinij.com\/2017\/10\/15\/novato-techies-offer-fire-victims-help-with-data-retrieval\/\">http:\/\/www.marinij.com\/technology\/20171015\/novato-techies-offer-fire-victims-help-with-data-retrieval<\/a><\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Originally published by Marin Independent Journal at marinij.com. By\u00a0Mark Prado, Marin Independent Journal Victims of the North Bay fires who believe they may have lost pictures, videos or important documents on their scorched computers or smart phones can get help from a Novato data recovery company for free. DriveSavers has recovered data from storage devices&hellip;","protected":false},"author":30,"featured_media":67057,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[51],"tags":[11461],"post_series":[],"class_list":["post-9650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-coverage","tag-press-coverage","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Marin Independent Journal: Novato techies offer fire victims help with data retrieval<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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