{"id":47098,"date":"2019-03-19T14:09:49","date_gmt":"2019-03-19T21:09:49","guid":{"rendered":"https:drivesaversdatarecovery.com\/\/?p=47098"},"modified":"2026-03-05T02:49:47","modified_gmt":"2026-03-05T10:49:47","slug":"chicago-tribune-down-to-business-if-your-phone-or-tablet-takes-a-dive-or-a-swim-these-guys-might-be-able-to-save-it","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/en-au\/press-coverage\/chicago-tribune-down-to-business-if-your-phone-or-tablet-takes-a-dive-or-a-swim-these-guys-might-be-able-to-save-it\/","title":{"rendered":"Chicago Tribune: Down to Business: If your phone or tablet takes a dive or a swim, these guys might be able to save it"},"content":{"rendered":"
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The\u00a0Chicago Tribune<\/strong>‘s<\/strong> local affiliate Naperville Sun<\/strong> wrote a great article about one of our partners, Ubreakifix<\/strong>.\u00a0<\/em><\/p>\n

\"\"
Erik Nigro manages Ubreakifix, located in downtown Naperville, where almost anything with a power button can be repaired. (Steve Metsch\/Naperville Sun)<\/figcaption><\/figure>\n

Business:<\/strong>\u00a0Ubreakifix<\/p>\n

Address:<\/strong>\u00a0118 S. Webster St., Naperville<\/p>\n

Phone\/website:<\/strong> 331-472-4292; www.ubreakifix.com<\/p>\n

Manager:<\/strong> Erik Nigro.<\/p>\n

Years in business:<\/strong> Eight in Naperville.<\/p>\n

What does your business do?<\/strong> \u201cWe repair pretty much anything with a power button, as the company likes to put it. I\u2019d say we specialize in smart electronics, like phones, computers, laptops, game consoles and TVs,\u201d Nigro, 28, said.<\/p>\n

How\u2019s business?<\/strong> \u201cGood. We were the 15th store in the chain when we opened. We now have 468 locations, last I checked.\u201d<\/p>\n

What do you see most often?<\/strong> \u201cThe most common is a broken screen on a phone. Following that, a lot of people like to take swims with their phone. Or, more accurately, their phones like to take swims without the people. Pools. Toilets.\u201d<\/p>\n

And what if your phone does take a plunge?<\/strong> \u201cOpen air drying is one of the best things you can do. Don\u2019t put your wet phone or electronics in rice. Rice is actually bad for them. There\u2019s been multiple studies that show it harms your phone. It decreases the chance your phone is salvageable by 10 percent, which is not insignificant when you have a 50-50 chance.\u201d<\/p>\n

What\u2019s the best part of doing business in Naperville?<\/strong> \u201cThe location, hands down, is really nice. It\u2019s central to where most people are heading to get stuff done. There\u2019s the Apple store nearby. We\u2019re pretty good friends with the Verizon and AT&T locations. We get a lot of foot traffic, too.\u201d<\/p>\n

Any challenges?<\/strong> \u201cThere\u2019s definitely some competition out there. I\u2019d say we probably stand out because we are authorized repair centers for Samsung and Google. And, our distribution network for parts makes sure you can get the parts quickly.\u201d<\/p>\n

\"\"
Ever wonder what the inside of a cell phone looks like? Ubreakifx in Naperville repairs these daily. (Steve Metsch\/Naperville Sun)<\/figcaption><\/figure>\n

Do you have a busy time of year?<\/strong> \u201cSummer definitely. We get a lot of people coming in. Swimming is more common. I tell people to pat down their pockets before jumping into the water.\u201d<\/p>\n

Is there a slow time?<\/strong> \u201cWinter. People don\u2019t like to come out in the cold.\u201d<\/p>\n

What do you like best about this business?<\/strong> \u201cFor most people coming in, they\u2019ve had a not-so-good experience. We take that and, ideally, turn it around for them.\u201d<\/p>\n

What\u2019s the worst part?<\/strong> \u201cWe do have longer hours than most stores, but that\u2019s not too bad. The biggest thing is when we can\u2019t fix a device. That stinks for both parties. But if we can\u2019t fix it, we try to help guide people into other options, whether that\u2019s replacing the device or leading them to someone who can fix it. We work with a company called DriveSavers that specializes in data recovery. I\u2019ve seen them pull data off a hard drive that has melted in a fire. They are phenomenal.\u201d<\/p>\n

What\u2019s your business philosophy?<\/strong> \u201cOur main concern is your happiness. We focus on the quality of our repairs, but, at the end of the day, our goal is you leaving the story happy.\u201d<\/p>\n

How has the business changed?<\/strong> \u201cWe\u2019ve started partnering with some of these larger companies. For example, it wasn\u2019t easy getting replacement parts for Samsung. Now, because we are partners, we can get pretty much every part for every Samsung phone out there.\u201d<\/p>\n

Do you like your job?<\/strong> \u201cYes. it\u2019s fun. And we have a really good staff here.\u201d<\/p>\n

Any tips for phone care?<\/strong> \u201cHaving a phone in the bathroom when you take a shower is a really common way for us to see a liquid-damaged device eventually. Waterproof phones are designed for liquid water. Vaporized water can pass through the mesh as easily as air can.\u201d<\/p>\n

What\u2019s misconceptions people have about your business?<\/strong> \u201cA lot of people think we are a mom-and-pop shop and don\u2019t necessarily know what we are doing. We have a 90-day warranty, so if you get your phone fixed here, take a trip to Florida, something goes wrong, you can walk into any Ubreakifix location and they\u2019ll fix it for you.\u201d<\/p>\n

Do you have any favorite stories?<\/strong> \u201cOne day, someone brought in their kid\u2019s electric scooter. We were able to get that up and running. It involved a little bit of soldering. Something had disconnected internally.<\/p>\n

\u201cAnother time, we had one guy lose a phone in a snowbank for six months. He brought it and we were able to get it up and running. That was probably the most drastic one. A rubber gasket had kept most of the water out.\u201d<\/p>\n

Any future plans?<\/strong> \u201cI\u2019ll soon be managing our store in Montgomery. I\u2019ve taken over primary ownership of that location. But I\u2019ll be here for a while.\u201d<\/p>\n

What advice would you give someone starting a business?<\/strong> \u201cI\u2019d say if you\u2019re starting solo, ask advice of people who\u2019ve been running a business. Ask what to look out for. They can help guide you.\u201d<\/p>\n

Steve Metsch is a freelance reporter for the Naperville Sun<\/strong>.<\/em><\/p>\n

Read more: https:\/\/www.chicagotribune.com\/suburbs\/naperville-sun\/news\/ct-nvs-down-to-business-st-0317-story.html<\/a><\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"The\u00a0Chicago Tribune's local affiliate Naperville Sun wrote a great article about one of our partners, Ubreakifix.\u00a0 Erik Nigro manages Ubreakifix, located in downtown Naperville, where almost anything with a power button can be repaired. (Steve Metsch\/Naperville Sun) Business:\u00a0Ubreakifix Address:\u00a0118 S. Webster St., Naperville Phone\/website: 331-472-4292; www.ubreakifix.com Manager: Erik Nigro. Years in business: Eight in Naperville.…","protected":false},"author":25,"featured_media":47099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[51],"tags":[11461],"post_series":[],"class_list":["post-47098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-coverage","tag-press-coverage","entry","has-media"],"acf":[],"yoast_head":"\nChicago Tribune: Down to Business: If your phone or tablet takes a dive or a swim, these guys might be able to save it<\/title>\n<meta name=\"description\" content=\""We work with a company called DriveSavers that specializes in data recovery. I\u2019ve seen them pull data off a hard drive that has melted in a fire. 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