{"id":75271,"date":"2024-10-24T16:34:48","date_gmt":"2024-10-24T23:34:48","guid":{"rendered":"https:\/\/drivesaversdatarecovery.com\/?p=75271"},"modified":"2026-03-05T02:51:44","modified_gmt":"2026-03-05T10:51:44","slug":"resource-recycling-repair-community-talks-mobile-devices","status":"publish","type":"post","link":"https:\/\/drivesaversdatarecovery.com\/de-at\/press-coverage\/resource-recycling-repair-community-talks-mobile-devices\/","title":{"rendered":"Resource Recycling: Repair Community Talks Mobile Devices"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vcex-image.vcex_69d02a30334cf .vcex-image-img{border-radius:var(--wpex-rounded);}<\/style><figure class=\"vcex-image vcex-module vcex_69d02a30334cf\"><div class=\"vcex-image-inner wpex-relative wpex-inline-block\"><img width=\"1200\" height=\"627\" src=\"https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news.jpg\" class=\"vcex-image-img wpex-align-middle\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news.jpg 1200w, https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news-300x157.jpg 300w, https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news-1024x535.jpg 1024w, https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news-768x401.jpg 768w, https:\/\/drivesaversdatarecovery.com\/wp-content\/uploads\/2024\/10\/featured_on_news-18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div><\/figure><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>In a recent interview for the article &#8220;Repair Community Talks Mobile Devices&#8221; by <em>Resource Recycling<\/em>, Mike Cobb, Chief Information Security Officer at DriveSavers Data Recovery, shared key insights on the challenges of maintaining data security in mobile device repair.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_row-o-content-middle vc_row-flex wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"font-weight: 400;\">Highlighting the sensitive nature of data recovery, Cobb explained how DriveSavers uses protocols like DocuSign agreements to validate ownership and protect customers&#8217; information. With over 60,000 data recovery calls per year, Cobb emphasized the importance of stringent security measures to safeguard against unauthorized access. The company\u2019s commitment to security reinforces the importance of ethical practices in an industry where a single lapse can have serious consequences.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2><span style=\"font-weight: 400;\">Excerpt from the Article<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">How data security plays into the repair shop environment<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Data security plays into the ITAD process in obvious ways, with the need to protect businesses\u2019 sensitive information during the asset retirement and redeployment process. Some of those translate over to consumer-facing repair shops, but there are also unique needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, one basic security question is how to validate that the person getting a phone serviced is the person who owns the device. That\u2019s particularly important when it\u2019s a customer who is coming in to get data recovered off a locked or broken device.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can be a sensitive issue that raises ethical questions, with possibilities like vindictive exes wanting info on a former partner\u2019s discarded phone or family members of a deceased person wanting to access their Bitcoin wallet.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mike Cobb, chief information security officer at Novato, California-based DriveSavers, said his company deals with this almost daily now, and DriveSavers\u2019 standard practice is to send the customer a DocuSign form, where they sign a statement guaranteeing that this is their property. The company can cross-reference that with the name on the phone, which can be somewhat informal verification.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt\u2019s becoming apparent we need to take more steps on that, but it\u2019s difficult,\u201d Cobb said, especially because his company gets more than 60,000 calls per year from customers wanting data recovery. Docusign is something his company is \u201cmore and more going to do in any type of data recovery.\u201d And adding that step may send a message to bad actors not to work with his shop, he said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s worth it to add protocols like that, because one lapse in security protocol \u201ccould very well be the end of your business,\u201d said Chris Bross, president of consulting firm TierraByte.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><i><span style=\"font-weight: 400;\">Read more at <\/span><\/i><i><span style=\"font-weight: 400;\">https:\/\/resource-recycling.com\/e-scrap\/2024\/10\/24\/repair-community-talks-mobile-devices\/<\/span><\/i><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid wpex-relative\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element  wpb_content_element\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span class=\"vc_sep_line\"><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Highlighting the sensitive nature of data recovery, Cobb explained how DriveSavers uses protocols like DocuSign agreements to validate ownership and protect customers\u2019 information. <\/p>","protected":false},"author":30,"featured_media":75275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[51],"tags":[11461],"post_series":[],"class_list":["post-75271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-coverage","tag-press-coverage","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Resource Recycling: Mike Cobb Highlights Mobile Device Data Security at DriveSavers<\/title>\n<meta name=\"description\" content=\"In Resource Recycling\u2019s \u201cRepair Community Talks Mobile Devices,\u201d Mike Cobb, Chief Information Security Officer at DriveSavers Data Recovery, shares insights on data security challenges in mobile device repair. 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