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Forbes FYI Magazine: Kelly, at Your Server

Losing a hard drive is like losing a part of yourself. When it happens, reasonable people can become blubbering fools. That’s why DriveSavers, a 19-year old data recovery company, hired Kelly Chessen. She used to work at a Northern California suicide-prevention hotline.

Now she’s DriveSavers’ official data crisis counselor, comforting poor souls whose computers have been melted in fires, dropped into rivers, run over by cars and in one case, shot. “Sometimes people will threaten to throw their computers out the window,” says Kelly. “Hard drive failure happens every day, but it doesn’t happen to everybody every day,” she continues. “A lot of [my job] is explaining that it’s normal, and that there is a solution.” (800) 440-1904

Copyright © 2004 Forbes, Inc. All rights reserved.
Reproduced by permission.

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