NOVATO, Calif.–(BUSINESS WIRE)–DriveSavers, the worldwide leader in data recovery, eDiscovery and digital forensic solutions, announced today that it has joined in an enhanced partnership with Dell. As a participant of Dell’s Collaborative Support Program (CSP), DriveSavers will help enhance the service Dell customers receive when they are in need of data recovery or eDiscovery services.
DriveSavers helped pioneer the data recovery service industry 30 years ago, and has been referred by Dell as a third-party data recovery solution for close to two decades. The company supports all of Dell’s products from workstation to storage server lines including desktop and laptop hard drives as well as solid-state drives.
The premise of Dell’s CSP is to connect third-party companies that have proven expertise in hardware and software with Dell’s ProSupport division. As a result, Dell customers receive enhanced customer service and improved incident resolution. DriveSavers commitment to exemplary customer service, 24/7 availability of U.S.-based phone staff and robust data security protocols make them the perfect complement to Dell’s CSP.
“DriveSavers is honored to be part of Dell’s Collaborative Support Program,” said DriveSavers president Scott Moyer. “Our referral partnership with Dell began many years ago. This latest collaboration demonstrates once again that Dell has customers’ best interests in mind as they continue to vet and recommend DriveSavers data recovery, eDiscovery and digital forensic services.”
As the only data recovery company to post proof of annual, company-wide SOC 2 Type II audits, DriveSavers services meet the security protocols for financial, government, corporate and healthcare industries. Dell recommends DriveSavers as a critical support component and third-party solution provider, closing the circle of customer care while guaranteeing strict privacy and high security in protecting digital intellectual property.
“The longevity of our partnership with Dell is due in part to our ever-evolving R&D in pioneering recovery processes for PowerEdge, PowerVault, EqualLogic and Compellent systems,” said Chris Bross, DriveSavers chief technology officer. “This latest enhancement in the ProSupport Collaborative Support Program reinforces our continued commitment to provide the best in customer care.”
DriveSavers Data Recovery, the worldwide leader in data recovery, provides the fastest, most reliable and only certified secure data recovery andeDiscovery service in the industry. All of the company’s services meet security protocols for financial, legal, corporate and healthcare industries and it is the only company that posts proof of its annual SOC 2 Type II audit and HIPAA data security and privacy compliance. DriveSavers adheres to U.S. government security protocols, the Gramm-Leach-Bliley Act (GLBA) Data Security Rule, the Data at Rest mandate (DAR) and the Sarbanes-Oxley Act (SOX). DriveSavers engineers are trained and certified in all leading encryption and forensic technologies and operate a Certified ISO Class 5 Cleanroom. Customers include: Bank of America, Google, Lucasfilm, NASA, Harvard University, St. Jude Children’s Research Hospital, U.S. Army and Sandia National Laboratories.
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